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"The overall cleanliness and the friendliness of the staff. The room was spotless, and everyone we interacted with was genuinely helpful, which made the stay especially comfortable."

"Had a terrific stay and would definitely stay there again. Dany and Dora were extremely kind and helpful. Location was great. "

"Friendly staff and amazing scenery "

"The room was spacious, clean & comfortable. Staff at check in was helpful and efficient. "

"Very kind and friendly owner and staff! And the property has the most beautiful hot springs spa area. The evening energy in the spa area was soothing, peaceful, beautiful and mellow. I especially loved the Oolong Tea bath, the Japanese herb bath, and lying on warm salt crystals! I would definitely stay here again. "

"We came to Zen and Pine Resort to hike Mt. Yushan. Although that wasn’t possible due to road closure, on the manager’s advice, we instead visited nearby Sun Moon Lake and hiked Mt. Shuishe, which was amazing and rescued our whole trip. I can’t say enough good things about the management of this property. Everyone was so friendly and helpful, and the manager even gave us a ride in her personal vehicle when we were heading the same direction! Breakfast and dinner were both very good, and the...

"The room was really dirty, dust everywhere, stains, very old bathroom wirh rackets that had rust stains. Breakfast cold, worst stay we had during our road trip"