"The hotel grounds were good, breakfast was plentiful even though repetitive day by day. They had nightly entertainment, some good, some not. The on site Flor de Sal was very good, the service there was excellent. My biggest complaint was the unfriendliness of the reception and staff everywhere. No one smiles or greets you when you walk by. I felt there was a general unfriendly vibe from the staff everywhere. They don't seem happy or pretend to be happy for the clients!! My room was fine, pillows were lumpy, I asked for new ones, and they were not any better. The bathroom was the worst: my shower had mold, All it needed was some bleach and cleaning. The washroom faucet was scratched, shower door didn't close. More than once, I told the reception about it, nothing was done. They did offer a new room but it was a huge hassle to move so we declined. The pools were ok, the adult pool was often dirty, we didn't use the outdoor pools much. The gym is nice and well equipped. Overall, it is a good hotel but the staff needs to trained to be nicer and friendlier with smiles! I don't think I would choose this hotel again. We stayed in Lisbon at a PortoBay and the vibe there was better, and hence chose this one,"
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