韋斯特伍德萊克斯 5 星級飯店

「Very bad, old and dirty!!! This hotel is totally ruined my holiday. When I first arrived, I hope I can do a fast check in and order some food at the room because it is late. But the food is really disgusting. Also, the room cleaning service is awful and slow. I called front desk I need a room cleaning service, meanwhile I can get some food at the hotel. But when I finished my lunch. It took me an hour, but when I go back to my room, they don’t even start. After they finished the cleaning, there...

「Amazing stay Couldn’t fault a thing 」

「I was really taken back by the complete efficiency and courteous staff, especially the bell and housekeeping staff were outstanding. When I see employees on the lower level work so hard with such kindness that reflects on really good management. Keep it up!」

「So nice 」

「早晨9点装修噪音。浴缸很脏。」

「wifi需要钱 停车45一天而且取车速度慢 住两晚 第一个房间洗手盘漏水换了后厕所连堵两天 行政楼层的早餐基本没东西吃」

「Excelente servicio 」

「Relaxing stay at this boutique hotel. On the beach and hotel provides 2 chairs and an umbrella. Very clean and nicely decorated. Aguasal restaurant is very tasty, along with the food by the pool. Service was great everywhere. The rooms are pretty small, but clean and modern. Mid-beach is a quaint area— not happening like South Beach. The beach boardwalk is lovely and there are a few restaurants walking distance from hotel, but not huge selection. 」

「Everything was great except during check out when the front desk insisted we did valet parking. He walked around asking workers and it was shocking that no one knew what was going on. He also didn’t want to answer any of my questions and just ignored it like he didn’t hear me. Anyway, he didn’t seem like he liked his job nor had any customer service training. It’s too bad because the hotel was great but he left a bad lasting impression. Not the way to end an amazing trip. To HR: you need to...

「给到的房间是很大的套房，说是升级但与预定照片内饰不同，且就变成了没有景观了遗憾，还不如不升级呢!」

「The room is clean and good ventilation, but without toothpaste and toothbrush. There are many choice on TV channel and also can connect to Netflix and Youtube, however, the WiFi connection in room is poor.」

「Perfect.」