里約熱內盧 5 星級飯店

「Staff I would say is the most valuable asset of this place, shout out to Mr. Guillherme, the Tour Concierge, he was always so eager to assist us always with a great smile and we felt he went above and beyond with his service. 」

「We had a wonderful experience celebrating my daughter’s birthday in Rio de Janeiro. She chose the Nacional Hotel for this special occasion, and it truly exceeded our expectations. We especially enjoyed the pool, and the staff were incredibly kind and attentive throughout our stay. A special thank you to Diego, who provided exceptional service at all times and made us feel very welcome. My daughter was delighted to find a small birthday cake and a thoughtful greeting note waiting in our room such...

「The property is beautiful. Located right across the street from the beach. The problem is with the staff, they are either incompetent or just don’t care, not all of them, but most. Here is one example..I called for baggage service at 6pm, at 630 after three more calls, my wife and I had to drag 5 bags downstairs (elevators) all the way out to valet. This is not what I would expect for 700$ per night. I have a few more examples like this which has led us to decide never to stay at this...

「Tudo Excelente . O quarto maravilhoso porém era de fundos com uma janela pra uma área bem feia , no segundo andar.」

「Bad room service with constant noise of dripping water even after repetitive claims. Stopped suddenly at the restaurant for not paying the breakfast which I have never heard about an extra fee for that. What a poor hotel!」