Old Town Bluffton 5 Stars Hotels

"The location was great! We Would have preferred the river side, due to noise and visually not appealing. The room was much smaller than we had expected, too cramoed with chaise and no sitting area. There were several things that we were not happy with. There was a strong fragrance coming through the hvac system that was so strong and floral, the handheld shower head was not working great, stuck on strong pressure. The room was extremely humid, we had to keep the air conditioning running to avoid the windows steaming up. The other problem we had, that we will be aware of in looking hotels in the future is that the handicap rail were on the left side and that doesn’t really work well for handicap people that are right handed, stroke. "

"Staff at the pool area did not take our complaint seriously. When the maintenance people were installing the shelving for an outdoor bar area, they dropped the whole shelving box over. There was a mother with her baby nearby and the shelf nearly hit the baby. It was a close call. We informed the staff about this but they basically did nothing. Kids continued to play around the area. It was. Dangerous situation that could have been tragic. Other than that, the hotel was nice. "