Ilha da Conceição 5 Stars Hotels

"This was a very mixed stay. We loved Rio but could not recommend the hotel. 1. Check in staff - they were so very rude. Just a reminder not to under estimate that not all travellers do not speak your language. The check in staff, including the manager were so rude - enough to consider if we would stay. Their laughing at customers is unacceptable. The staff member who checked us out was.loveky - thank you for your professionalism. 2. Rooms - rooms are fine. Great air conditioning. We requested a quiet room but got placed inbetween a party who had 4 rooms. They slammed the doors and ran between rooms for up to 3 hours. There is no free coffee in the rooms. They charge £14 for each nespresso - just be aware. We were out each day by 7am and ready for a shower by 4pm. Rio is hot! The rooms are not cleaned until 5pm. There is no shower gel provided in this 5 star superior hotel, just a bar of soap. The neighborhood needs to be treated with care. Breakfast is great. Waiters lovely. Pool looks unclean. Smoking allowed by pool even though notices say tgat it is not. Hopefully a fair and balanced review. Positives Great air conditioning Great waiters Breakfast good. Cons Very noisy Watch the neighborhood Rude staff at check in - hard to forget those first impressions. Coffee charged for in the rooms. Would not recommend. Plenty of other hotels to pick from. "

"Nice stay nice staff. The gym was lacking. The service in the restaurants was consistently slow when it was busy and when it was not but the food was good. We loved the staff at the spa"

"The breakfast was well worth the cost. Dinner was very affordable for two and the stay was amazing. "

"Breakfast was great. They had plenty of sesting in the lobby area. Also, they offered me the 4 hours before the actual checkin time and i was allowed to stay 2 hours beyond the check out time."

"This hotel was great! Very well situated and very centric close to everything "

"This hotel is truly wonderful. The breakfast was delicious and with lots of options. The staff was very professional and genuinely kind. Also, the beach and mountain view were breathtaking. Highly recommend."