D Street - West Broadway 5 Stars Hotels

"Disappointing stay overall. The room was not properly cleaned on arrival, with visible hair and residue in multiple areas, which is unacceptable for a hotel of this standard. While I appreciate the refund of one night, the issue significantly impacted my stay and required escalation to resolve."

"I stayed at the Encore last Friday and overall the experience was excellent. The hotel itself is beautiful, extremely clean, and very well maintained. The rooms are spacious, comfortable, and clearly designed with a lot of attention to detail. The entire property feels high-end and organized, and the service in most areas of the hotel was great. The casino floor is impressive, with a great atmosphere and a wide variety of games available. It’s definitely one of the best casino properties in the region. However, the only negative part of my stay was the behavior of a few dealers at some of the tables. Unfortunately, some of them came across as rude and unnecessarily unfriendly toward players. At one point, I had an argument with a dealer who was speaking disrespectfully not only to me but also to other people at the table without any clear reason. That kind of attitude takes away from what should be a fun and welcoming environment. Aside from that situation, everything else during my stay was excellent. The hotel, facilities, and overall atmosphere are outstanding. I would definitely return, but I hope management can address the professionalism of some dealers so the experience matches the high standard of the rest of the property."