伯克 5 星級飯店

「Good service.」

「很好」

「Concierge and bell staff were outstanding」

「I traveled with my son who was celebrating a birthday during the trip. I spoke to multiple staff about a special surprise for him and it never happened. When I contacted the staff, they were not concerned about the mishap and said they would try better on our next visit. What makes them think that we would go back based on this experience? Also, the rooftop is not open often and staff are allowed to shut it down before closing if they feel like it.」

「This property was incredible! The location, cleanliness, and attention of the staff was beyond expectations. The room was filled with amenities - hair dryer, iron, toiletries, water, cappuccino machine and the list goes on. The staff was super friendly and VERY helpful. The room was very clean and serviced every day. My only issue with the hotel was the cost of breakfast. We ate in the dining room one morning, I completely understand paying premium cost for a french meal but scrambled eggs,...