The Sofitel is a very good property. It is very clean and beautiful. I could have used a little more closet space, but the room was nice. The housekeeping staff did a great job cleaning my room, but one of them threw away one of my toiletries. It was NOT an expensive item at all, and I am sure it was an accident, but I did tell the front desk. The woman at the front desk said she would get back to me, but she never did and when I mentioned it again at check out, I did not get anything for my inconvenience.