Toussie Terrace 4 Stars Hotels

"Nice large room with fridge and coffee maker. Our balcony had a nice view. "

"First time we stayed here we loved it. 2nd time we stayed - everything went wrong The girl at the front desk is incompetent - will say anything to get you off the phone or away from her desk. I tried at least 10 times before our stay I rang to get a 2nd floor unit as the first time we stayed ground floor and cockroaches can come in through the sliding doors that lead to the grass outside the room. Eventually spoke to a guy who said our room request was accepted. Check in came. No such thing. Downstairs and over 4 days I had to kill 2 massive cockroaches. Early check in? Lip service from the worst customer service person. I am sure they know who I am talking about and she must be related to ownership as no one would put up with that if they had to. So my wife waits around for hours only to call back in to be told rooms ready ages ago but it’s not upstairs. Bedside drawer fell off the wall - could have killed our dog or broken my foot. No sorry. No apology. We were seriously thinking about booking the entire place for an EDM or music event but will keep looking elsewhere. Such a shame. This place has so much potential. They just need to care, more. "

"Pool side bar staff were rude"

"Clean rooms, very nice staff, great dining options"

"Staff was great, location great, great view, the body scrub in the spa was so nice, toilet had to be flushed twice, low pressure I guess. The hotel is old and in some area a little rough. When we opened the sliding glass door to the small balcony, the frame came loose and almost fell off. A nice paint job and somebodyminor repairs would really help this property."

"Room wasn’t clean, they forget to clean it one day so we got back to unmade bed and dirty towels. Overall sense of chaos at hotel. No amenities. "

"This property , while decent, is not at a 4-star level. Basic is how I would describe it. The photos are quite miss leading. You can tell this is a very old property and it’s been tried to be dressed up a bit with some paint but that’s about it. The lobby is quite nice but that aesthetic stops there and doesn’t translate to the rooms. Our room had lots of fruit flies in it or some other little bugs flying around. The bathroom needs gutting as it seems it’s from the 80s with barely any light over the counter. If you are looking for basic this place is fine, but it’s not 4-star level. "

"I’ve stayed here multiple times. This place is always clean and the staff is always accommodating. The only issue I have ever had is with the pay for parking. My room key wouldn’t let me out the gate and I had to call for help which was resolved quickly. "

"Great location and beautiful hotel the only thing is that the bartenders as well as the restaurant servers are “in no hurry” it takes some time to get served. If you don’t get your chair around the pool by 9am you can’t get one, ppl put their towels on them and walk away for breakfast. Also the hotel rooms do not keep at the temperature you set them. Other than that we will definitely go back next year and highly recommend "