Swan Lake 4 Stars Hotels

"The staff was horrible no customer service Dayana in the front desk she is the worse"

"My husband and I stayed at The Chatwal Lodge (about two hours from NYC) and it’s easily one of the best resorts we’ve been to. It feels incredibly private and secluded—it seemed like there were only ~20 guests on property—so the whole experience was calm and special. We booked the Treehouse, which was awesome: modern, spotless, and beautifully designed with a great vibe. Since it’s all-inclusive, we didn’t have to worry about extra charges, which made it truly relaxing. The non-alcoholic welcome “champagne” was a great touch and actually tasted really good. The food was outstanding with plenty of options—honestly Michelin-star level in quality. The warm ciabatta bread at dinner was so fresh and tasty. There are also lots of activities. I attended yoga, a sound bath, and Pilates—everything was well run and the atmosphere was very relaxing. Walking around in nature was a perfect reset. The staff were consistently warm and welcoming. At night, the firepits/bonfire felt amazing. One small improvement: the s’mores kit was a bit stale, so upgrading the freshness would make it better. Two suggestions: consider moving the sound bath to the afternoon (it fits the “drift off” vibe and would spread activities out), and provide a printed activity schedule + locations for easy reference. Highly recommend overall."

"Great facility, excellent pool, but not enough seats. Air conditioner in the room was blowing 88F. No reaction from staff. Had to call everyone to get a replacement room. No overnight desk service. Found a hair in the food, disgusting. Parking is ok. No EV charger. Resort needs better management. "