2/10 很糟糕
Kiara
情侶出遊
2025 年 12 月 2 日
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
The resort itself is beautiful and offers great amenities, but my experience was disgraceful. I had an encounter with staff members that was unprofessional and concerning. The situation was handled poorly, making me feel singled out and treated differently because of my race. Staff could have addressed the matter with clear communication and courtesy, but instead it felt accusatory and unnecessarily escalated.
I even reached out to management for a response, but the situation is still unresolved. I tried to enjoy the rest of my stay, but I ultimately checked out early because it didn’t feel right staying there after that type of treatment. While the property beautiful, the way this incident was handled overshadowed my visit. I hope the resort takes this seriously and ensures all guests are treated fairly and respectfully.
Kiara
於 2025 年 11 月住了 2 晚