The check in was very disappointing, the front desk manager was very non accommodating . Instead of welcoming us warmly as what should a self proclaimed 4 star wellness resort should do, she was more focused on making sure we pay for the additional guests. We were already aware of the extra charges that we have to pay but she made changes on the reservation by trying to charge us more for the meals which should have been included already. She stated that it was an error on the staff that made the reservation for us and that if it will be adjusted , it will be deducted from his paycheck. which was a very unprofessional thing to say. It felt like a cheap attempt to squeeze more money from us.
This is actually our 2nd time in this resort, the first visit was impressive thats why we came back with more guests, but it felt like the facility and service deteriorated. The only good thing during this stay was the breakfast.
Annalyn
8/10 不錯哦
Galina
2024年2月18日
喜歡:整潔度、員工素質和住宿環境和硬體
Galina
於 2024 年 2 月住了 2 晚
10/10 有夠讚
Sherry
情侶出遊
2024年2月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We have a great stay over the past weekend at yO1. The facility is beautiful. I loved the vegetarian food concept there. It was a nice peaceful stay. The yoga classes are great, must try the Nidra yoga session. It was something I never experienced before! I will say that the carpets are quite disgusting as there are old stains that have never been cleaned properly before and some parts of the building need to be up kept with maintenance and repairs. Overall though a very nice place to come for a quiet weekend getaway. I will definitely come back.
Sherry
於 2024 年 2 月住了 2 晚
10/10 有夠讚
Panio
情侶出遊
2024年2月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Spent a lovely weekend here with my wife. It's a beautiful spot right by a peaceful lake. The staff was super hospitable (a special shout-out to Chiana, who couldn't have been kinder). The Hatha yoga class with Sef (sp) was incredible and my wife raved about her massage with David. There were lots of interesting-sounding activities to try, but tbh, I was feeling lazy; for those more adventurous/motivated, there are tons of options. Highly recommended!
Panio
於 2024 年 2 月住了 2 晚
10/10 有夠讚
William
家庭旅遊
2024年2月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff, good breakfast even if you are not a vegan like me. Rooms are nice but could use an interior decorators touch like the Eldred preserve nearby. But price wise for what you get it’s a good value. My main problem is the pool is freezing. Everyone complains about it. Please raise the pool temperature so we can actually use it. I don’t want to hear people who swim a lot need it cooler. The majority of people there are not swimming a lot but want to actually enjoy the pool.
William
於 2024 年 2 月住了 1 晚
10/10 有夠讚
Efstathios
2024年1月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the availability of offerings and things to do on site. Most of the staff were great, very friendly and inviting! Physically this place is beautiful, huge and has so much to offer. Overall when you just glance without paying attention everything looks great, but when you pay attention you realize that a bunch of things could be cleaner. I wish they would pay attention to the details and little things in terms of cleanliness and service in the rooms and throughout the building. If the managers want details please let me know, I would be happy to discuss privately. I would definitely return again.