Southwest Center City 4 Stars Hotels

"The rooms were filthy and under renovation. The staff were inundated with complaints and did their best to accommodate. There were 2 cars stolen out of the hotel parking lot and a lot of sketchy behavior. I would not recommend stay there."

"Hotel was under construction"

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"Great location and fantastic customer service "

"Unfortunately, my stay here was not the best. I’ve stayed at other Sonesta’s and this property just did not measure up with the others. Let me begin by saying the check in process was smooth and staff were nice. Some things were not in their control — the hotel was flooded with people for the college basketball games. That’s all well and it did not bother me. However, the groups that were there basically took over all the restaurants, lobby, and personal space like they were the only guests. I had to repeatedly ask another guest who was on the phone talking loudly to kindly step away from my personal space twice — any closer he would’ve been on my lap. Along with few others who just had too much to drink. Extremely loud atmosphere. Had I known that the groups would be staying here, I’d pick a different property - my fault for not doing more research on the most popular week of March. Second, because of these large groups, it took several minutes and passed elevators for me to get to my 23rd floor. Everyone trying to jam in and then once I finally got an elevator, there was a stop at almost every floor. Needless to say, we were squished like sardines in the elevator and it took much longer to get up to your room than usual. Once I checked into my room, the floor felt sandy, there was hair in the bathroom sink, and the shelves had a ton of dust. Overall just felt like it had not been cleaned well. Not typical for Sonesta. Very disappointed. "

"Rooms should come with water bottles And bathrobes for Bonvoy elite members"

"AC was not working, sheets were stained, did not offer hand soap, house keeping only comes once a week, parking is $10 a night, continental breakfast was incredible sad, creamer for coffee was chunky and gross. None of which was stated when booking online"

"Everything was great as usual but the first morning the maid just barged in to our room at 830 in the morning and found us in a state of undress. Was not happy about that. "