Riverdale 4 Stars Hotels

"I would absolutely avoid this hotel. First, the room was disgusting. The sheets on the beds had visible dirt marks when we pulled the covers back. The body wash in the shower was completely empty. We didn't notice until after my husband took a shower but there was dried poop on the floor between the toilet and the tub! When we reported it to the the front desk (Anniqua), they sent someone who tried to argue that it wasn't poop it was "oxidization", and even when they attempted to clean it up, it looked liked smeared poop on the floor. The TVs are not able to be streamed to and there is only very basic programming with HBO options. There is a channel that scrolls through what is currently showing on each channel that you have to suffer through or channel surf up and down to find something to watch. There are homeless people sleeping the entire perimeter of the building, some with tents (very sad). Not what I was expecting when I booked this "4-star hotel". We initially asked the hotel if we could get a different room, but Anniqua said that they were fully booked and had no other rooms. We asked if we could get a refund since we were not planning on staying any longer because it was gross. Anniqua said that since we booked using a third party (Expedia), they were unable to issue a refund. We contacted Expedia and they reached out to this hotel to ask them to cancel the reservation so they could issue a refund but Anniqua told them that she wouldn't do it! "

"Front desk very friendly and helpful. Rooms clean"

"I had a comfortable stay"

"Everything was Excellent! 5 stars"

"I was using the handicapped parking area which still had mounds of snow and a lake of water in one of the spots. "

"Nice amenities great location"