Raccoon Key 4 Stars Hotels

"great location and great people"

"I booked a Mother’s Day weekend at Southernmost Hotel expecting a relaxing getaway, and instead walked into a room that smelled heavily of mold not mild humidity, but an intense toxic mold odor mixed with what smelled like Clorox trying to cover it up. The smell was so strong that within minutes my asthma started acting up. Given the hurricane damage Key West has had over the years, it honestly felt like the property was never properly remediated and that they’re masking the issue instead of fixing it. If you can physically smell mold that strongly, you are breathing it in. I immediately complained and was offered a “$70 upgrade.” The upgraded room still smelled moldy too, just slightly less intense, so essentially I paid extra to breathe in less mold. That is not an upgrade. Then came the roaches. The next morning I found a roach in the room, which was disgusting enough, but on my LAST NIGHT I found TWO MORE roaches in the room. At that point I was horrified. Mold, asthma triggers, and roaches crawling around a room costing over $700 a night is absolutely unacceptable. Dirty hallways, worn-down conditions, and visible lack of cleanliness everywhere  this hotel has seriously declined. I used to love staying here before COVID, but now it feels neglected, dirty, and poorly maintained. I left my clean home for a relaxing getaway and ended up stuck in a moldy hotel room dealing with asthma flare-ups and roaches instead. "

"Fantastic stay! Staff was great, spa was wonderful and resort is the best in Key West!"

"Loved pool and patio area"

"Great atmosphere "

"I do not get breakfast "

"Had a terrible experience at this hotel. I specifically booked this hotel because it said they were “pet friendly” on Expedia. They absolutely are not. I did not mind that my ESA dog is not considered a service animal and I would have to pay a fee but upon arrival I was asked to sign a contract that said I cannot leave my dog alone in the room at any time. It also said that if my dog barks at all I can be fined $250. I asked about this and wanted to know if my dog is allowed in the pool area which I was told he was not allowed, so I said how am I supposed to use the pool if I cannot leave my dog in the room. The older woman at the front desk who was not even the one checking me in was so nasty and said that I should have thought about that before booking and read their policies. Such terrible attitude and customer service. I felt constant anxiety during my stay that my dog who is a relatively good and calm dog might bark and cause me a fine by this hotel. I also could not use any amenities such as the pool because of this policy. Don’t state that you’re pet friendly when you clearly are not. Will absolutely not go back here with or without my dog. And the woman at the desk needs an attitude adjustment because her customer service is disrespectful. When we came back to the hotel in the evening after being out for dinner with our dog, she made a nasty face at us too. Hilton, please fix this for your future guests. Btw no mention of the 250 fine online in their policy"

"Downtown Key West is a great place to drink and party. But if you want that on some days, but want to combine with "just chilling," this is the place. Drop dead gorgeous views, watching private fishing boats come in and out, great restaurant food (wow!) etc. It is worth every penny! PS: concierge steered us to some "local" spots nearby that were amazing!"

"Great secluded vacation respite. Oceanside property with four individual pools for guest use that are secluded within lush native landscape. Restaurant was ‘serviceable’ and certainly convenient. Many excellent restaurant choices in Key West. Bar was fun. Shuttle service is available to activities and ride share is viable and reliable and you can be any where on the island within 15 minutes."