North College Hill 4 Stars Hotels

"We elected to pay at the hotel upon arrival. As we were filling up on gas to travel 1.5 hours to our destination, I happened to check my email and see a message from the assistant manger, Kristen. She said we needed to update our card info by 3pm or the reservation will be canceled. It was 2:40pm when I happened to see the message (and no one called me although that’s an urgent request). So, we sat at the gas station to try to get this straightened out. We called 5 different times, left two voicemails, sent an email directly to the assistant manager, and sent a message via Expedia. Finally, on the 6th call, we got through and “updated” the info although they still didn’t take the payment until we arrived, so what was the point??? We stayed at the AC a few times in the past and it was modern and clean. When we checked into our room I was extremely disappointed. The room was outdated, floors were sticky, and there was hair everywhere. We were in town for a concert and afterwards we decided to just drive back home at 1am because neither of us felt comfortable staying. The drama didn’t end there though. I received 3 receipts after check out. The first, did not have valet added to it. The second, added valet for $22. The final one, added valet for $45. Parking was a fixed rate, what were all the changes about? All in all, excellent location, but it was not worth the hassle nor price. I saw the Moxy near by we’ll try there instead. "

"Part of the reason we stayed here was the indoor pool. The pool was frigid, and we asked if they could turn the heat up. It never got any warmer during our stay. The front desk was responsive to our other needs. The key card for the parking garage didn't work the best but it is in a convenient location to the hotel. Lots to do around the area if you like walking around. "

"Everything was absolutely great ! No issues at all "

"Beautiful hotel in a great location!"

"The room I was initially put in had a leaking faucet and broken lamp, but the desk staff addressed this problem immediately by putting me in another room. Location is excellent, and the Art Deco decor of the lower floors is beautiful. "

"Perfect location next to UC Hospital..stayed here to assist a loved one who was admitted. Short walk to hospital and resteraunts. Artistic and interesting property.."

"Clean room and amazing burger at the restaurant:)"