Chester 4 Stars Hotels

"Our key did not work with 3 trips from lobby to 4th floor. A very kind front desk worker came with us on the 3rd attempt to see what was wrong. He enlisted an unapologetic manager to finally determine that maintenance was required. I asked if we could get a drink voucher or something to compensate us for our inconvenience. She said she had "run out of drink chips." "

"Great Hotel Stay…"

"Excellent staff and the property is great. Could use a few more amenities."

"My stay at Omni Richmond Hotel was overall a nice experience. The location is great and very convenient for exploring Richmond. The only thing that always confuses me is paying for parking at a hotel I already paid to stay at. Luckily, we found parking across the street for $6 and ended up paying only $12 total instead of $45, which was a win. The elevator was a little scary because it jerked when moving and the doors closed a bit abruptly. Our room itself was nice, but the air conditioning didn’t work as expected. We set it to 69 because we’re both dealing with hot flashes and wanted the room cooler, but it never actually felt that cool. It may be a centralized setting for all rooms, or it simply wasn’t working properly. We didn’t call the front desk since it was late. Even with those issues, every staff interaction I had was lovely, and the customer service was warm and welcoming. We didn’t get a chance to check out the heated pool or other amenities this time, but we would definitely come back for another stay."

"Great location and room, valet parking charged our EV, staff very helpful w/ a forgotten toothbrush and bag storage, thumbs up."