I walked in thinking I’d get a clean room but instead there were dirty towels on the bathroom floor. Also, hair was in the shower. When I mentioned this to the housekeeper, she just handed me new towels and told me to leave the dirty ones by my door. She didn’t even offer to grab the dirty ones and as I grab the old ones, she walked away. Furthermore, the sheets were very thin and blankets should have been provided in the room. In addition, I was rejected from entering the Byrdhouse on the 4th of July because they were “at capacity” but said if I was meeting someone I would be able to enter. Make that make sense. I’m a paying customer and was turned away from something a paying customer should have first dibs on. Lastly, I was under the assumption the pool was going to be functional and it was not. It was empty. Had I known, I would’ve stayed elsewhere. A major incentive to me was the pool during this heat. I’m very disappointed in my stay.