Brandon 4 Stars Hotels

"The hotel is lovely with Boho-chic aesthetic and lush greenery. Rooms are spacious and have balconies. Daniel, the front desk manager, was incredibly friendly and welcoming throughout our stay. Unfortunately, the experience went downhill. Maintenance & Room Issues Our room of four women had a completely non-working shower. A maintenance worker came to the room while we were still there and suggested he could come by to turn the shower on and off for us manually. This was completely unacceptable. While we were out for dinner, the team attempted to fix the shower. Daniel proactively tried to contact us to move our rooms, but we didn't see the message until we returned late that night. Upon returning, our shower had been taken apart, making a move mandatory. The night agent was visibly bothered by us and acted as if our situation was an inconvenience. He provided new keys but did not offer a bell cart or help us move; we had to specifically request a cart and move all of our own luggage. Billing & Management Failures Daniel kindly promised to comp our Friday night to make up for the trouble. However, the checkout process was handled poorly: Sunday Checkout: Daniel was off, and the manager on duty, Mitch, had no record of the arrangement. Broken Promise: Mitch assured me my card would not be charged until he spoke with Daniel. Instead, I was charged in full immediately. It has been exactly 7 days since I checked out and still no credit."

"Clean room, Illy Coffee shop great"

"Yes everything was on point I everything I order is always on point definitely make the best smoothies in the world"

"Rugs were dirty that my white socks turned black! Room view of the bay was terrible it had a huge air condition unit in the way of the view! It also made load noises that kept my wife and I up all night! I would not recommend doubletree to any of my family or friends! We were promised a suite with a patio that the person at the desk said they did not have suites with patio’s!"

"Grate location, quiet but near everything "