Boulder Creek Path 4 Stars Hotels

"I booked a two-room, two-night stay at this hotel, but upon arrival, I was informed that my reservation had been canceled and that there were no rooms available for my party. This was especially frustrating after coming off a delayed flight. Despite having prepaid in full, the hotel failed to honor the reservation or provide any reasonable solution. When I explained the situation and that the flight delay was completely out of my control, the staff was unhelpful and offered no assistance. To make matters worse, they have refused to issue a full refund for services they did not provide. Being left without accommodations after a long and exhausting travel day is completely unacceptable. I would not recommend this hotel. "

"we had an issue with our 20 year old not being allowed at the pool at 7pm. They said it was adults only. In Colorado 18 is considered an adult. In addition our family seemed to be the only people “carded” to get in the pool. Sadly our son left the hotel and drove home because there was nothing for him to do so we wasted money on having a second room. When we complained the next morning, the extremely rude “casino manager” that we escalated to told us “This is a casino, we cater to people over 21, not families” and then yelled at me that she was not talking to me, only to my husband. We asked to speak to the next level up who seemed surprised that an adult in Colorado is 18 and while she was also unwilling to help us, she has said the general manager will be calling us. All in all it was the worst customer service I have ever had. So if you are looking for some fun times with your family, don’t go to this hotel. I have never been treated so poorly in what was supposed to be a nice hotel. "

"Need microwaves in rooms"

"The attached resteraunt / bar is top notch"

"Unbelievable!! Will be back!!!!! Everything is perfect here!"

"Staff at check in was EXTREMELY rude and unkind, all other staff was amazing. Young kid checked me in and was disrespectful and dismissive. "

"Staff is wonderful. Our room was very comfortable and clean. Thank you. "

"Great hotel! The $125 charge for the dog is ridiculous and I was not told about it. Too pricey for me"

"Beautiful property but needs new entrance "