Northern New Mexico 3 Stars Hotels

"Staff are nice"

"The hotel is fine. It is older and there is some noise on the lower floor from people walking above. The fridge made a lot of noise too, but it was ok. The other guests were quiet. The front desk staff in the morning were nice but the front desk attendant in the evening when I checked in was rude and not very helpful. He didn’t do a good job explaining where our room was so we had to walk around to find it and when I called to get the Wi-Fi password, he was short and didn’t tell me whether to use capitals or not. He just didn’t seem like he could be bothered to help guests. "

"It's always a great stay at Santa Ana Casino."

"first room had terrible odor and TV did not work, staff did help"

"Great place to stay."

"When we arrived to the to El Ray, they told us about an event and we were surprised. The front desk said that it was Expedia fault for not communicating to us. We were hoping for a quiet night instead there was an ‘event’ that never ended. When we complained we were offered a room in a sister hotel, Glorietta. We came to the room parked and got our stuff. A man and a woman from the adjacent room were smoking outside and talking, I was hoping they would go inside after a while. When we settled down they were smoking outside again. I asked them to step away from the rooms because smoke was going into the room. They ignored me. We went to sleep only to be woken up at midnight by a security guard standing around with a next door visitor , smoking, talking. His car headlight flooding room with light. I again asked them to please step away from the rooms because of the smoke. The guard said ‘thank you for asking politely’ and complied but by that time our sleep was completely ruined. The whole situation felt unsafe. "

"Breakfast was not great"