Newburyport 3 Stars Hotels

"We stayed 3 nights and housekeeping didn't come at all. one of the days we told them we didn't need it. We had to go and get coffee bags twice and they are very stingy with them, give you 2. One night we came back to our room and lock was changed, had to go to office for new code. Bed was comfortable I will say. Also temperature in room never changed even when you put the heat up. It was a cold rainy weekend, Brrr."

"Convenient location, friendly staff and clean modern room"

"Everything was great . Housekeeping does need to take a little more time looking behind the couch or dressers. Staff was very kind and helpful . Would definitely consider staying here in the future."

"Room was clean, staff was nice, pool absolutely disgusting. This hotel is a homeless shelter and should not be on here. The people in there walk around completely soaked in the hallways men sitting with legs open in pool area kids spitting all in the pool. My kids could not swim in that, they were so upset. But this is a yucky yucky homeless shelter I do not recommend. "

"There were 2 terrible and nasty and rude young women with long blonde hair on arrival Wednesday the 29 of April and AGAIN when we left on Friday, May 1, 2026 at 11:38. Why don’t they have to wear name tags??? We were in room 342 (the SAME ROOM we stayed in May of 2025!) and could NOT GET HOT WATER!! When we complained at the desk, they sent someone up (AGAIN WITH NO NAME TAG or identification indicating he WORKED THERE!!) and told us in order to get hot water for a shower you have to run the water in the sink AND run the BATH water simultaneously for sometimes over 5 minutes!!! This was the SAME problem we encountered LAST YEAR!!!! No one has seen to this problem in a FULL YEAR???!!! The shower definitely needs an upgrade.. the tile on the walls is discolored and disgusting. I have had issues with 2 Hilton properties in New York in 2024 for almost the same reasons; sloppy, rude staff and FILTHY bathrooms. I will probably NEVER stay at a Hilton again as they have become comparable to a Motel 6, in my opinion. I will also send this to Ben Welsh Front office manager"

"My only complaint is the smoke detector in the room was flashing green all night and it was directly above the bed!"

"Breakfast was excellent "

"Super clean place. Friendly staff. Will stay again."

"We had a wonderful stay! Downside is no parking, but there is adequate street parking and everything is in walking distance! "