Model City 3 Stars Hotels

"Location is good but a particular member of staff at frontdesk was biased. We reached hotel early and asked for early check in. One staff member confirmed room is ready and can be given. But the other staff member interrupted and said we will let you know when room is ready. They kept us saying it will be ready in 5 mins, and did not let us check in before 3 pm. If they could have said that 3 pm is checkin time and we do not have room until 3, we could have used our time better and could have visit few attractions. But they choose to kept us waiting at reception with kids. Not coming to this hotel again. Big names with small heart."

"Hotel is beautiful well maintained friendly staff beautiful rooms "

"We had to change our room three times. The toilet had a leak, we had problems with the keys getting in to our room. And the front desk lady was mad with an attitude. I would never book with them again. "

"Food was great compared to all choice hotels ive been to, room Is spacious, cleanliness is fair. But i witnessed one incident while in breakfast , 2 old folks about to take breakfast to their room for someone cant go down becuase of some reason. Unfortunately,the kitchen attendant didn’t allow them. And she strongly said to talk to the front desk. "

"clean room, breakfast was great, staff was friendly"

"Room was so big and clean. Perfect location for any visiting the falls. Also friendly staff "

"Nearby attractions to the west. Canada to the north. Ghetto and completely run town two blocks to the east/west. Resturant was completely closed, and maintenance said they have no plans on reopening. Not a place to bring a family. "

"The hotel is ideally located close to both Seneca Casino and the falls which you can walk to. The hotel was clean and we LOVED the decor. We will return to this property next time we are in Niagara New York. "