Lillian 3 Stars Hotels

"I stayed at the SpringHill Suites Orange Beach from April 2–5 and was very disappointed. Check-in was smooth and the staff were friendly, which I appreciated. However, the cleanliness was unacceptable. Our first room had stained sheets and duvets, a dirty shower curtain, unswept floors, and residue on the wall near the towel area. Basic items like soap were missing. I attempted to cancel through Expedia, but the hotel declined and instead offered a room change. The next day, I was moved, but the second room was no better. Floors were dirty, bedding still had stains, the bathroom was not properly cleaned, and appliances had visible smudges and residue. The hotel was fully booked, so no other options or upgrades were available. The pool area was also not maintained—dirty chairs, used towels left out, and debris on the ground. For a newer hotel, this was extremely disappointing. It has potential, but the lack of cleanliness made our stay uncomfortable. I would not stay here again."

"Great! Fun vibe with lots of families, because it is right next door to the OWA amusement park."

"Staff were kind and helpful. The overall experience was good. The only complaints I have are that the lazy river/pool was not heated as described and was actually quite cold and the rooms were not the cleanest. The common areas of the hotel were clean looking and the important parts of our room such as bed and shower were clean but the room was dirty in general. Less important areas such as doors and walls appeared like they had not been wiped in quite some time. We still had a good experience and would consider it again if going to the same area. "

"I was a little disappointed this time. This is our 3rd stay here. The coffee makers have been removed from the rooms. The fridge is not cold enough to put anything perishable in. We had to throw out several things, like milk. there is no way to adjust the temperature. With as much as I paid to stay here, parking should be including. The room was clean though. "

"Excellent place to stay. Loved everything about this resort. Breakfast buffet is delicious. "