Lenox 3 Stars Hotels

"I have been here before years ago. The place is a good value and in a great location. Unfortunately the room was given to us in poor condition. There were cobwebs from the ceiling to one of the lamps. There was a used black latex glove in the chair. There was a ski glove behind the couch. There was a handprint on the wall above the kitchen table. The place wasn't properly vacuumed. Along the baseboard the carpet meets the baseboard there was a good amount of debris. I complained to the front desk and they offered to change our room but we were already settled in at that point. I also had concerns the next room would be the same with regard to cleaning. Manager where are you? Obviously not on site on the busiest days of the week. No manager on site. I asked at the front desk. I realize things happen and staff make mistakes but I complained via text and sent pictures as well as told them at the front desk. If you would have called me I probably would not have sent this review. I suggest someone does a walk through to check how these units are left for the next guests. After all you have 6 hours between the 10 am check out and the 4pm check in (I found that that was out of range with the norm as well). You can do better than this."

"Hotel is going through a renovation which makes the place a little rougher than it’s used to be. No parking or limited parking at entrance of hotel. Valet parking personnel were parking cars on entrance round entrance and in the mourning, they were towing those cars from the property. Not a good look or feel for those staying there. Maybe in six months or a year down the line, hotel will come back to its glory. Today still needs lots of work. "

"Very comfortable "

"The staff at the front desk was welcoming, the room was very nice. We enjoyed our stay. HOWEVER - on the day we were to arrive there was a major blizzard. There was no safe way to drive from the Boston area to Pittsfield. I called the hotel 2 days before to say that we would be arriving a day after our reservation. We had purchased cancellation insurance. When we arrived a day late I asked the front desk about a refund. They told me to call Expedia, which I did. Expedia tried to reach the hotel and was unable to do so. They referred me back to the the manager. It is now a week later and after several calls to the hotel, the manager never returned my call. I find this unacceptable."

"For the price, is a good property. Convenient for our purposes. While not up to more modern standards, it is reasonably furnished. Location is a bit noisy due to traffic and trains. Limited decent food options."

"Friendly staff, beautiful interiors."

"I had not visited the Ponds for 30 years. It has not gracefully aged. Condo unit has not been updated since it was built in the early 70s and it shows. Drafty and slightly damaged doors, slow drains in the bathrooms, furniture and rugs that show damage and age, and a clubhouse in need of updating. Front desk staff not very friendly or useful, odd because they don’t have a lot of foot traffic this time of the season. There are other similar facilities in the area that might be worth exploring versus this tired old place."