Florence 3 Stars Hotels

"After unpacking and taking a short nap, I discovered a bed bug. I caught it in a cup and then found another one and caught it too. I immediately packed up and went to the front counter telling them that I was leaving and would like a refund. The front desk clerk seemed indifferent and said that I could call the general manager the next morning and he would provide a refund. She didn't say I'm sorry or anything of the sort. I had to scramble to book another room at different Hotel. I spoke with the general manager the next day and he was friendly about refunding my money but never said anything along the lines of "we're sorry". I expected some accountability as anyone would. Nothing."

"The staff at this hotel was great. When we did have an issue, the gentleman at the front desk was very accommodating. The only downfall of this hotel are the beds, they are hard and uncomfortable."