Edgewater 3 Stars Hotels

"I was given the wrong type of room wit"

"Upon arriving, there was no one at the front desk for 10 minutes. When she arrived, I had to acknowledge her first which put me off considering no one was there. But, I let it slide. Then, I was told there were no King rooms available which I had booked (I was there at 3pm). I could sense they were running behind, which in this day I understand to an extent. We did get our room which was clean and ready, but there were no toiletries in the room and our “soap” was a shampoo bottle by the sink. The plug in (USB) on my side of the bed wasn’t working. All of these things seem minor, but paired with the lack of customer service from the beginning- it isn’t a very friendly or welcoming place to stay. Staff appears that they don’t like their jobs and while they may be true, patrons shouldn’t feel that when they walk in. I usually have a great experience with IHG and am a member, and this property fell short of that. The bed was OK- not the best but not the worst. We skipped breakfast because there are plenty of places around the hotel to go. Likely won’t return to this property- it has potential, but the service was below average. "

"Hello. This is an older building but in decent repair with its age. Excusing the age of the building does not excuse cleanliness that was overlooked and should have paid more attention to. There was mold in the shower and blood yes blood on the bathroom floor. Due to severe flight delays I arrived much later than originally anticipated past 2 in the morning. I arrived to find a note on the office door saying that it locked and I must use my room key to get or ring the bell. I rang the bell. No answer three times. Thank God my Dad’s lodging fell through so when he arrived I gave the office permission for him to access my room so he was able to tell me where to go. Felt bad waking him up at that hour but I would not been able to get into the room if that weren’t the case."

"Staff was nice "

"Breakfast had typical items and was fine"