達拉斯-沃斯堡都會區 3 星級飯店

「Not great」

「The hotel is generally quite good. The main advantage is its great location, which is very convenient. The check-in waiting time was a bit long. I had booked a room and breakfast online, and it took a long time for the entrance staff to verify my reservation before guiding me to my seat at breakfast, which was quite embarrassing. The Black security guard at the hotel entrance was very kind and helpful, assisting me in finding an Uber that had gone to the wrong location.」

「Staff were super friendly and welcoming. The room was spacious and comfy. Breakfast, dinner, and bar were very good (2 free drinks and free snacks at happy hour). The only downside was that I had trouble logging on to their wi-fi and had to use my phone as a hot spot the first night. I hope I do not get an extra charge in my next phone bill. The next morning I told the front desk about this, and they gave me an access code that made it work. They should offer that to all guests upon check-in.」

「Overall, everything is pretty good. I live on the 14th floor and can see all of Dallas through the window, which should be a very pleasant thing, but a thin layer of dust on the window has dampened my spirits.」

「This hotel would not give me a refund for a room I did not stay in because there was a water leak coming from the roof. The staff initially told me I would be receiving a refund but when I called to follow up they accused me of lying and not even showing up to the hotel. It’s best to just avoid this hotel because the staff is not trustworthy. 」

「The room was clean and fresh. The noise level is manageable, given the hotel's location. 」

「The environment is very quiet, dining is very convenient, and special dining seats are prepared for infants and young children. Very thoughtful service. There is a refrigerator and a microwave in the room, which can heat milk for infants and young children.」

「The property is in need of updating.. There were several problems with room keys.」

「Bedbugs😭😭😭」