Balboa Peninsula 3 Stars Hotels

"The location was excellent. We were disappointed in the condition of the rental- broken sofa bed, broken microwave, missing slats from vertical blinds, dirty towel in bathroom, hand towels found in dryer, three dirty dishes found in cupboard."

"Great location and amenities!"

"Host was very good to work with. "

"The location is perfect for walking to food and shopping. The house was well stocked and there was beach furniture and boogie boards in the laundry room which was nice."

"The customer service for questions was incredible, quick to answer each time and always pleasant"

"Good communication "

"We arrived with instructions to retrieve the front door key from a lock box. We opened the lock box only to find it was empty. We called our host numerous times, emailed and texted. We never got a response. We tried to contact hotels.com with no success. We finally were able to speak to someone at The Evolve Team, which is the company that manages this vacation rental. After numerous calls back and forth they agreed to cancel our booking and begin the process for refunding our money in full. I...