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"The room was clean and generally well maintained. The staff, particularly at breakfast were friendly and helpful. The breakfast itself was very tasty and good quality. There was a reasonable selection of breakfast items. Unfortunately we ended up with an interconnecting room, so despite the hotel being advertised as having sound proof rooms, it really wasn’t. We could hear our next door neighbours chatting and they woke us when they returned home late. The pillows were really uncomfortable so we didn’t get a great night’s sleep. "

"Very clean spacious room and bathroom. Only knocked off a star as when the room next door closed their door it shook our whole room (521) and woke us up a few times like an earthquake."

"The lifts are an absolute pain in the neck! Also, the tables at breakfast are far too close together and we felt cramped in - they need to be spaced out more. When I suggested a table I was told “as I could see” the table was not laid out and it would have been a better table for us rather than the cramped in table we were given "

"We have visited this hotel many times before, and it has been amazing., unfortunately this time round was a different story. Communication was poor, we had booked a suite as a treat for Easter, part of this package was VIP parking, when we arrived the car park was closed, no email, no message on the Expedia chat with the hotel. We parked in the multi-story which was fine, the next day we were informed that the car park was now open, we moved the car only to be sent back by security who informed us the car park was not available, just kept getting sent back to the multi-story, the front desk had no idea. The room was fine, bit run down and shabby; robes in the room dirty with fake tan, although the espa products were a nice touch. Mini bar was another perk of the room, however we had to chase to get it replenished! Had dinner in the sky lounge, again dirty floors, a quick carpet sweeper would have fixed that but the staff were using a broom on the carpet which wasn’t doing anything. Main course arrived before the starter, but that got fixed eventually. We were overcharged on the bill and this needed correcting, it just felt that the staff did not communicate with each other! Casino bar used to be the place to go for a nice G&T however we were told, they don’t do that anymore and they don’t have a drinks menu? We left… The high line bar was a nice new edition, live music, good staff, although my wine was corked! Overall a poor experience!"

"Great location, 10 minutes to nec/train station/airport, friendly staff and to top it off a full health suite "

"Lovely old building and a really comfortable bed!"

"Brilliant stay, very clean hotel. Staff were so friendly and helpful. Breakfast was amazing and they catered brilliantly for my husband who has celiac disease. Will definitely staff again. "

"Great"

"Room 1615: The carpet was heavily stained, particularly around the bathroom door. The refrigerator appeared unclean and poorly maintained, to the extent that we did not feel comfortable using it, even for complimentary items such as bottled water."