「We had a great stay in the end. After having a few problems with the room and being admittedly too defensive and grumpy upon complaining, the day manager Pragya was able to get our problems solved and we had a great remainder of our stay. She had such a great demeanour and was able to diffuse the situation with ease and make it right.
This place is having some problems with the elevator but our room was so cozy with the fireplace and the view that we hardly noticed because we didn’t come and go...
「We had a great stay in the end. After having a few problems with the room and being admittedly too defensive and grumpy upon complaining, the day manager Pragya was able to get our problems solved and we had a great remainder of our stay. She had such a great demeanour and was able to diffuse the situation with ease and make it right.
This place is having some problems with the elevator but our room was so cozy with the fireplace and the view that we hardly noticed because we didn’t come and go...
Jason