Find Hotel with a Concierge in West End

"Great staff. Room was much better than expected "

"Classic period hotel. Extraordinary location - steps away from Parliament Hill and great local restaurants"

"Clean room, no hot tub"

"The lobby area was closed for construction and we had to use the side door which has a lip to bring in the luggage cart. The website said the gym and pool were closed, however, nothing was said about the lobby and this was very inconvenient. "

"My family and I have stayed at the Brookstreet Hotel on six different occasions over the years, and it has always been a place we’ve looked forward to visiting. Because of those consistently great experiences in the past, I felt it was important to reach out and share some concerns about our most recent stay. Prior to our arrival, my credit card had unfortunately been compromised. I called the front desk ahead of time to ask if there was any flexibility regarding the security deposit. I was told there was nothing that could be done and that a credit card was required. While I understand policies are in place for a reason, the interaction felt somewhat dismissive and set a disappointing tone before we even arrived. Upon arrival the front desk told me there was absolutely no issue putting the $200 charge on debit , which took my be surprise and upset me a little as I rushed around for 24hrs prior to get a credit card setup and activated so I could pay the deposit, which ultimately I did NOT need to do. When we checked in and arrived at our room, there were several dirty plates and room service trays sitting outside our door. I called the front desk to have them removed, but an hour later they were still there. After calling again, they were finally cleared — but only after approximately three and a half hours had passed. Later that evening we ordered room service. Unfortunately, the drinks that were delivered were not what we ordered, and the cookies we received were complet"

"Clean hotel with helpful staff. Lots of great restaurants nearby. Great area of the city. "

"Always a pleasure to stay at this hotel. Friendly efficient staff at both check in and out. Pleasant restaurant downstairs with good food. Renovated rooms, clean and comfortable beds. "

"Beautiful clean rooms with a great view from the rooftop bar"

"Room was clean, pool was nice, activity room was a little dated and missing some components for a couple of the games. Hotel itself is a bit dated, but seems there are some renos being done. Overall, had a good time with our family. "