「Terrible customer service. I was told directly by the hotel that changing my dates would be okay, but when Expedia asked them to issue the waiver needed, they refused. So in reality they said what sounded nice on the phone, then failed to back it up with action. Very misleading and extremely frustrating to deal with. Friendly at first glance, but completely unhelpful when it actually mattered. I would not recommend this hotel.」
「Terrible customer service. I was told directly by the hotel that changing my dates would be okay, but when Expedia asked them to issue the waiver needed, they refused. So in reality they said what sounded nice on the phone, then failed to back it up with action. Very misleading and extremely frustrating to deal with. Friendly at first glance, but completely unhelpful when it actually mattered. I would not recommend this hotel.」
Chris