Waterbom Bali Tours

The property and the workers are amazing.

Waited 2 hours for the check in as room not ready. We only get the room at 5pm. Waited in arrival lounge but they didn’t have much left offer food and didn’t top up the cup for the drink. Check out also confusing as they’re about to charge extra when I have left the hotel. The hotel apologies for late check in and gave us free dinner for our group as we had 4 rooms booked with Expedia and other travel agent. It’s a nice gesture but pls improve the communication between staff at front desk. They kept giving wrong information. Love the private pool in the Meru site but the breakfast is a bit boring after 3 nights stay. The area are superb which easy walk to the shopping centre and restaurants by the beach.

We absolutely loved the villas here. We were on our honeymoon, and when we arrived the bath was poured and filled with salts and petals, swan towels with petals and flowers decorated the bed, and there were candles in the bathroom. What a lovely arrival! Having the private pool is a decadence we are now addicted to; the pool area was amazing with a huge cabana and outdoor shower and toilet. The beds are very comfortable and the housekeeping staff keep the place immaculate, cleaning twice a day if you desire it. The butler is available 24/7 and offers free drop offs/pick up from the Sanur area - fabulous! All the staff are soooo friendly and welcoming, and the food is devine! Breakfasts are to die for which a huge range of food available, and the chef accommodated allergy requirements with ease. We totally recommend this property. If you can, book the private cooking class with Gusti - it's well worth it!