"We really enjoyed staying here. The Ramen place in the building is fabulous- we ate here a lot. The rooms are nice and the shops, aesthetically pleasing. Check in was good.
The pool is not what is expected, there are no chairs available and there were so many kids running around, I witnessed a few throwing things at birds, the hot tub had over 12 kids at one time in it, so no room for everyone. The pool was similar.
They should’ve thought this better. The Swell bar is great, decent staff, food and bartenders all great.
The towel staff is not the nicest. Everytime I asked for a towel (4days), it felt like an inquisition. Literally had to tell them my room number, show them my key and they would call my room and ask for my identity. All for a towel and if you’re going to the beach, forget it… they send you to the concierge. Really confusing.
Then, one morning an alarm went off at about 6am, followed by people on the intercom telling us it was a false alarm over and over. Remember the early morning was pretty tiring.
The elevators were messy. Someone got stuck in the elevators and they were down to one. The line to get to your room via elevator took 10-20 mins. This was also challenging going anywhere from your floor."
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