SORAT Hotels Deutschland Honolulu hotels

"Limited parking. We landed in middle of a storm and the allotted room had water seeping through window. The staff was courteous and changed us to a different room. "

"The staff were excellent. We especially appreciate the front desk that helped us during the storms that were coming over Hawaii. They were extremely helpful. It is a great please to stay. "

"Good"

"Friendly staff"

"I've been stayed every time when I visit Waikiki. Always good. Always satisfied. Oceanfront room, absolutely gorgeous. "

"Clean rooms, staff nice, on the older side, but updated. "

"I really love the twin fin because of their location. The staff is always very friendly and helpful. The views from the rooms are incredible. ml The rooms can definitely use some deep cleaning as it has stains on the carpet and the furniture. "

"Wonderful place and staff!!! Especially the voyager 47 club and the monkey pod waitresses!!"

" My recent stay was a terrible experience, primarily due to poor communication and unprofessional behavior from the hotel management. Although I booked nine nights in a sea-view room through hotels.com, I ended up in a partial sea-view room. Manager Holly Wong told us the hotel never had sea-view rooms and she couldn't “ build” ( her word) one for us, which added to our disappointment. We questioned why they offered a sea-view option and charged for it if there were no sea-view rooms available. She tried to contact whoever she believed was responsible, but ultimately no one took responsibility. Afterwards, she told us to sit there and think about what to do, as she “ does not want to waste both of our time” (—- HER TIME? I thought that’s her job ) Ms. Wong's handling of the situation was extremely unprofessional. The manager seemed rushed and offered no effective solutions. We expected assistance, but her response was cold, indifferent, lacking in empathy, and shirking responsibility. During this stressful experience, the hotel failed to provide the help or comfort we needed. In conclusion, I hope the hotel will improve its communication and staff training to ensure a smoother and more personalized service experience in the future."