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"Restaurant was delicious! "

"The bed was super comfortable, I have a difficult time usually with hotel beds, but this one was great, I slept like a rock! The food at the Blue Crab Restaurant in the hotel lobby was great as well, the Clam Chowder specifically was amazing! Overall I had a great experience at this hotel, and would definitely stay here again the next time I'm in Victoria! "

"Great staff comfy bed and Starbucks in the morning lobby. So close and walkable in Victoria’s downtown core ! "

"Nice property with balconies overlooking the lake. Parking lot is large and convenient to rooms. Staff was always helpful when asked of anything. "

"Clean room，affordable price"

"Good place to stay in downtown Victoria "

"Lots of stores nearby. Nice to take advantage of the Fitness World gym nearby that’s included with a stay. "

"I want to give a shout out to the Fairmont Empress and the staff and specifically Mark . I accidentally booked a non redundable trip for 1 night for the wrong night. Mark and the staff worked with Expedia to resolve the issue and allow my friend and I to atay at the hotel as intended within our budget for our West Coast bucket list trip. It really made our trip that Mark and the Fairmont Staff csme through and resolved the issue even though theybwere under no obligation to do so as i made the booking mistake. "

"The property was centeally located with good view of inner harbour. All the staff was very helpful and pleasant to deal with. Property slightly dated but clean, no complaints."