「Fabulous place in a lovely location. We had a brilliant stay and the hotel could not do enough to help us. They allowed us to check out a couple of hours later as we had struggled to get transport back from Bilbao, they also made us packed lunch (for a small fee) on departure even though the restaurant was closed. Couldn't recommend enough」
「Un hotel precioso, con un entorno en la naturaleza, Todas las habitaciones son muy bonitas y originales. La bañera de hidromasaje increíble. Todo el personal muy amable y cercano. El desayuno espectacular. Totalmente recomendable.」
「Solo puedo escribir cosas buenas, en especial destacamos a la propietaria, super atenta y super amable! Ha sido una estancia corta pero repetiremos seguro más días. El lugar es ideal para desconectar o mejor aún, para conectar con la naturaleza.
Destaco también la comida y sus opciones veganas y vegetarianas. Sin olvidarnos de la perrita, un amor.」
「Lovely hotel. Not sure it warrants four stars, but very friendly and clean.
One thing, the windows open outwards with the opening starting only 6 inches from the floor on the third floor with a nothing to stop someone falling out.
I have a photo but cant upload. Sorry.」
「Perfecto, sitio tranquilo, limpieza , desayuno buffet completo. Por comentar algo, solo que no existe servicio comedor, y no hay cerca nada (a pie). 」
「Location is great if you like to spend time in the old quarter, which I do. Alberto was helpful, providing good information and fast to make everything smooth for guests.」
「 El hotel ocupa este antiguo palacio del siglo XVII de piedra histórica, completamente restaurado conservando su encanto.
Los salones y vestíbulo conservan frescos del siglo XIX y mobiliario clásico, creando una atmósfera serena.
Nos alojamos en la suite dúplex, adaptada a la comodidad moderna con pared de piedra. Desde el torreón, disfrutamos de maravillosas vistas a los jardines, la piscina y el paisaje natural—un escenario encantador y relajante.
El exquisito trato del personal es un valor...
「Excelente ubicación, en el Casco Viejo.
Dan precio preferencial en estacionamientos que están aproximadamente a 500 metros.
Sólo sugeriría que fuesen más claros con las instrucciones para estacionar y llegar.
Las instalaciones son adecuadas 」
「Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very...
"A disappointing experience - written by my husband who was the one who stays at this hotel
Spent a night in the Artist Gran hotel of Arts on my way back from the Camino de Santiago. I do not know if it was because of my backpack and casual pilgrim dressing but from the start, the service was a bit arrogant. I booked a room with queen size bed (indicating preference on high floor), but was given a DOUBLE bed for 3rd floor. As for the view, Smart Inner View means facing the window of your neighbor (welcome back to the dormitory in the Albergue!). An experience certainly not to be repeated. Get yourself an hotel with better service. You deserve better!"
"Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very lazy and don’t attempt to top up the food or clear plates from tables (whilst eating food in front of guests). Same level of poor service was seen in the rooftop bar, with glasses all over near the pool. All staff need a significant amount of training to be at an acceptable standard. "