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" Beautiful property and wonderful staff!"

"The resort was wonderful, clean, safe, friendly. Perfect for kids. Amazing view, spent hours at the pool while watching the whales in the ocean. My only complaint is the upgrade at the resort for the premium AI package. "

"The resort itself was clean and landscaping was well maintained. I was very disappointed in our check in process. We checked in early which the resort was extremely accommodating of. It was not busy at the check in counter, and staff seemed more interested in talking with each other than welcoming the 2 parties ( 1 of which was us) into the resort. It was very brief with very limited explanation of amenities. Our last evening there, I asked a front desk staff member about renting a taxi to take us to the marina. We were told they could NOT pick us up in front of the resort, we would need to walk down to the main road. I didn't feel like doing that at 8:00 and then having to walk back late in the evening. However, when we were waiting for transportation back to the airport, there is a permanent stand that is staffed where they arrange for taxis to take you to local sites. I asked and he said they absolutely come to the front of the resort, that was his job. How frustrating to find this out the day of departure, especially when I specifically asked. Staff in the buffet were not friendly, and rarely came to our table to refill drinks, however, tips are expected. Again, resort facility was great. "

"Property/grounds were beautiful, clean and very well maintained. Maids did a great job cleaning the room and making beds, etc.; however, the walls in our room were covered in mold and our mini bar/toiletries were never refilled, so we ended up restocking the fridge/t.p./etc. ourselves. The mold (which we only noticed in the final days there unfortunately) resulted in my son and I having a horrible cough while we were in the room/sleeping, so we're hoping that no long term damage has been done. Staff were very friendly (other than one man who completely judged us when my husband and I asked for 2 beer each), but service was very slow and we received next to none at the pool, so we had to order and deliver our own food most of the time. I'm not one to typically complain, but there were times that we sat for half an hour or so before anyone even noticed we were there (in a restaurant), and at one point, our bucket of beer took 1.5 hrs to receive (poolside)! Coffee shop was great, but wait times were ridiculously long! It was impossible to get a seat next to the main pools, so we never used those and stuck to the side pool, which was away from the beach, and even that wasn't easy to get a seat. That's no fault of the hotel itself, but worth noting that visitors have zero etiquette and will get up at 5:00 or 6:00 am to claim chairs, then half the time they're not even using them for hours! Food was great and I have more to say but I'm out of space now!"

"Property was super clean. Food was good. Staff very sweet. WiFi very glitchy but that was all. "

"Top of the line service and the hotel creates an experience for the travel the entire stay. Staff is very attentive and professionally trained for the most demanding guest. Child care services are top notch. Highly recommend you go and stay several extra days long than you want to. "

"The staff at this resort made the difference Excellent customer service from front desk to drivers The view, you have to go to see it Overall one of my best vacation 10 of 10"

"Nice pool and lobby. Helpful friendly staff. But room should be cleaner. Fan was very dirty. Also restaurants have long waits. "

"Staff, food, and amenities were all great"