Resorts in Tochigi Prefecture

"従業員の態度も良く、施設も清潔で満足しました。夕食はフレンチディナーにしましたが、とても美味しく雰囲気も良かったです。"

"We booked this hotel.com but when we reached hotel at 7pm the receptionist told there's no booking under my name. We have been waited at the front desk for more than 20mins & requested the hotel to call hotel.com to vertify. After few people ( I think including the manager ) checked few times & eventually found out. We got a very bad perception to both the hotel & hotel.com. We don't know which part have problems. And those people at the front desk cannot speak English well & we cannot...