The Heeren Tours

Mikayla is the person that made our stay what it was. We decided to upgrade to a room with lounge access as my wife has coeliac disease. Not only did Mikayla make sure it was relayed to the kitchen each time we arrived at the Crystal lounge she made sure it was noted for all staff members in the lounge. Mikayla was just a super star and my wife appreciated her more than words can say. Her kindness and pure care about my wife needing to be careful so as not to get ill was much appreciated. There was also a younger gentleman some days in the lounge (unfortunately we didn’t get his name) was also fantastic. The older gentleman really had no idea and even said my wife was fine to eat lasagne so we very much only trust Mikayla and the young gentleman who always bought her food directly from the kitchen. We loved our time spent by the pool, it was relaxing and what we had expected, we also visited the roof top garden which was a beautiful space. Our room was large enough for us to utilise with our heavy cases loaded from our time in the UK before coming home to Aus however we did find a few things that could be improved on in the rooms. The bathroom needs better attention cleaning wise and potentially new blinds for the shower area. We found the see in to bathroom aspect on a room it’s size pointless as no one wants to go to the toilet with an audience and waiting for the blind to come down takes time! Somewhere to hang towel (not next to the toilet) is needed for sure.

Wonderful staff, check in etc was very easy. My room was on the 18th floor and my travel buddies were on the 4th floor (would have been nice to have been on the same floor but may have been because of the room type). We ate at the restaurant for buffet breakfast and the buffet dinner, it was really tasty and a great way to try some different cuisine. My room was great, amenities were brilliant and when my bathroom plug got stuck staff fixed it for me ASAP. My room was a little scuffed up and could do with a freshen up but was clean and had everything I needed. The water dispensers on each floor is great! Although the walls could do with a wipe down from water splatter. I would definitely stay here again. The pool and gym facilities were great too