游泳池

西爾瓦 - 西卡羅來納區智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5

評論

8.6

有夠讚

10 分,有夠讚;802 則評論中有 439 則" "
8 分,不錯哦;802 則評論中有 232 則" "
6 分,一般般;802 則評論中有 63 則" "
4 分,不太好;802 則評論中有 36 則" "
2 分,很糟糕;802 則評論中有 32 則" "

9.0/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Jessica

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We noticed the bathroom light didn’t work at all. We called the front desk and once they realized maintenance had left for the day, they immediately found us a different room.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月13日回覆
Thank you for the great review and kind words. We do hope that you stay with us when traveling in the area.

4/10 不太好

henry

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2024 年 5 月住了 1 晚
GM 於 2024年5月13日回覆
I would love to know what happened during your stay that ended with us getting a score of 2 out of 5? Feel free to contact me through email or here. I want to avoid whatever it was so more information would be appreciated.

8/10 不錯哦

Lynne

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very clean!
於 2024 年 5 月住了 1 晚
GM 於 2024年5月9日回覆
Thank you so much for the great review

10/10 有夠讚

joseph,Kannapolis

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great beakfast and helpful staff. Have stayed here several times.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月9日回覆
Thank you for the great review and we are happy to hear that you stay with us often!!

10/10 有夠讚

Shannon

喜歡:員工素質、設施服務和住宿環境和硬體
Clean
於 2024 年 4 月住了 2 晚
Sky 於 2024年5月8日回覆
Thank you for your excellent review. We are glad to hear from our guests about their experience at our property. We hope you stay with us again in the future.

10/10 有夠讚

Dallas

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
GM 於 2024年5月7日回覆
Thank you for the great review.

10/10 有夠讚

Bill,Elgin

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were friendly and always smiling. Treated me as if i was a regular customer that they have seened multiple times. I highly recommend staying here. The free breakfast held many optional choices. Coffee was fresh & hot!
於 2024 年 5 月住了 2 晚
GM 於 2024年5月6日回覆
Thank you for the great review. We hope you come to stay with us again when traveling in the area.

10/10 有夠讚

Adrian

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Area
於 2024 年 4 月住了 1 晚
GM 於 2024年4月21日回覆
Thank you for the great review and we hope you stay with us when traveling in the area!!

10/10 有夠讚

Danilee,Lavonia

情侶出遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was awesome!!
於 2024 年 4 月住了 1 晚
GM 於 2024年4月16日回覆
Thank you so very much!

10/10 有夠讚

Latoya

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I don't have any complaints
於 2024 年 3 月住了 1 晚
GM 於 2024年4月1日回覆
We are so happy to hear that you enjoyed your stay.

10/10 有夠讚

Shannon

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean. Water was not hot enough.
於 2024 年 3 月住了 2 晚
GM 於 2024年4月1日回覆
I agree that the water is not near as hot as the water in the sink. We have been trying to get this matter resolved and hope to do so soon.

8/10 不錯哦

Hugh

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, clean room, quiet property, if the shower water would’ve been as hot as the sink water I would’ve given 5 stars!!
於 2024 年 3 月住了 2 晚
GM 於 2024年4月1日回覆
I agree that the water is not near as hot as the water in the sink. We have been working to get this matter resolved and hope to do so soon

10/10 有夠讚

Alisha

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay here. Check in was quick and easy. Staff was very nice and helpful.! Will be staying here again when we travel to Sylva again.
於 2024 年 3 月住了 3 晚
GM 於 2024年4月1日回覆
It makes us so happy to read review's like this one.

10/10 有夠讚

Ruben

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was nice and helpful the hotel was clean and so was the room
於 2024 年 3 月住了 1 晚
GM 於 2024年4月1日回覆
Happy to hear that you enjoyed your stay with us.

10/10 有夠讚

Ashok k

喜歡:整潔度、員工素質和住宿環境和硬體
-
於 2024 年 3 月住了 1 晚
GM 於 2024年4月1日回覆
Thank you for the great review.

10/10 有夠讚

Katie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great, clean hotel. A bit noisy, if you have noisy neighbors. Awesome pool, hot tub- clean. Good hot breakfast. Would recommend.
於 2024 年 2 月住了 3 晚
GM 於 2024年3月26日回覆
Thank you for the great review and we are so happy to hear that you enjoyed your stay with us.

8/10 不錯哦

Kristy

於 2024 年 3 月住了 1 晚
GM 於 2024年4月16日回覆
Thank you for the great review.

2/10 很糟糕

Squoia

情侶出遊
not flexible
GM 於 2024年2月29日回覆
What do you mean not flexible? Can you explain?

4/10 不太好

Elizabeth

家庭旅遊
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
The suite was not ready, we arrived later than the 4pm check in and were turned away. We went for dinner and returned after dark, not a fan of driving in unfamiliar places after dark. Desk person was efficient but never once smiled. The suite was set up so that you could not see the tv from the couch making it useless to have booked a suite. There was no way to move the couch as the lights are attached to the wall. I had to use the desk chair to watch the tv and not disturb my travel companions who retired before me. I will not return.
於 2024 年 2 月住了 1 晚
GM 於 2024年2月24日回覆
I am so sorry that you did not enjoy your stay. However the TV ae mounted on mounts that adjust out and turn. They are 65 in TV's and they pull outwards 2 feet and can turn in any direction 1 ft. I am sorry you did not know this. Yes check in is at 4pm and sometimes after being fully booked the night prior it can be difficult to get all rooms ready the next day with over 50 checkouts and if anyone requested a late check out then it puts us further behind. We do allow guests to use the pool or sit in the TV room while waiting as there is coffee and tea 24 hours a day for the guests to use while they wait. We work really hard to make sure all of our guests are happy and try to accommodate guests as much as we can. We are sorry if you did not feel like we did.

10/10 有夠讚

candice

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing stay
Its rare that you find a hotel with amazing services, great food, and comfortable. All the staff memebers were friendly and showed great customer service. The hotel was amazing and comfortable. It was beautiful and quiet. The newly remodled rooms made you not want to leave. The town it was located in was cozy with great food. When I return I would definitely choose this hotel again. I think the staff and the comfort of the rooms made it top notch!
於 2024 年 2 月住了 2 晚
GM 於 2024年2月13日回覆
WOW!!! We love reading these kind of reviews! It definitely helps the staff feel motivated and lets us see that our hard work is paying off. Thank you so much for the kind words and we hope you stay with us again.

10/10 有夠讚

candice

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
cozy rooms
great customer service. newly remodled beautiful rooms and the rooms are so spacious. Very cozy area. The renovation weren't a problem at all. alot of local food spots near by and only 20 mins from the casinos.
於 2024 年 2 月住了 1 晚
GM 於 2024年2月9日回覆
We are so happy to hear that you enjoyed your stay.

8/10 不錯哦

Jennifer

Was nice, construction going on
於 2024 年 1 月住了 2 晚
GM 於 2024年2月9日回覆
Thank you for your review

4/10 不太好

Kenia

於 2024 年 1 月住了 1 晚
GM 於 2024年1月22日回覆
We are sorry to hear that you did not enjoy your stay and hope that you give us another try after renovations are completed

10/10 有夠讚

Sandy

於 2024 年 1 月住了 2 晚
GM 於 2024年2月9日回覆
Thank you for the great review

10/10 有夠讚

Tanner

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
GM 於 2024年1月9日回覆
Thank you for the great review.

8/10 不錯哦

daniel

情侶出遊
喜歡:整潔度
於 2023 年 12 月住了 1 晚
GM 於 2024年1月9日回覆
Thank you for the review. If you would like to speak with me on what you did not like about your stay feel free to call the hotel and ask to speak with Brandy Johnson the GM

10/10 有夠讚

Lucinda

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
GM 於 2024年1月22日回覆
Thank you for the great review

10/10 有夠讚

Amanda

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
GM 於 2024年1月22日回覆
Thank you for the great review

6/10 一般般

Kevin

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
My main issue was there was someone literally running in the room above us at 2am for over an hour. We couldn’t sleep due to the amount of noise. We tried dialing 0 on the room phone to complain to the front desk and it routed our call to a call center?? I will say the room we stayed in was freshly remodeled and very clean. While I didn’t experience too many issues, a lot of other people did during breakfast. The pancake machine was down which upset a lot of people. The beverages ran out well before the end of breakfast. I actually saw one guy get so upset he recorded all the issues he experienced during breakfast. So while their kitchen is being remodeled, this is something I’d caution other guests about. No shortage of eggs and sausage. But milk ran out, juice ran out, water ran out, LONG line at the toaster, and no pancake machine.
於 2023 年 12 月住了 1 晚
GM 於 2024年1月9日回覆
I am so sorry about the issues you encountered while staying with us. We did not expect to be as busy as we were during your stay. Due to us renovating the dining room we do not have the storage space that we did have to I am having to order less and we are ran through it quickly

10/10 有夠讚

Collette

家庭旅遊
Loved Zari! She was amazing!!
於 2023 年 12 月住了 3 晚
GM 於 2024年1月9日回覆
Thank you for the great review!

10/10 有夠讚

sharon

於 2023 年 12 月住了 1 晚
Sky 於 2024年1月22日回覆
Always happy to see that our guests enjoy their stay with us! We hope to see you again in the future :)

10/10 有夠讚

Carolyn

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Comfortable beds(which is a dble edged sword-great to sleep on, but terrible when looking for a cheaper hotel and worriedabout the bed becauseyou have a bad back) nice "suites" with a couch, refrigerator, and microwave. Convenient to WCU, however they hike up their prices, by hundreds of dollars, on any weekends that WCU has any major activity. We have spenr thousands at this property, as my son just graduated after almost 6 years, and they give a minor discounts, but the rooms are almost dble what others in town are. Also, if you order on Expedia you don't have the option to sign in early..
於 2023 年 12 月住了 1 晚
GM 於 2023年12月27日回覆
All of the hotels in the area go up on the rate when events are in the area and for weekends. We stay in the middle of them and are always cheaper than Best Western and more than Comfort Inn. Also if you are a parent of a student that attends WCU we do offer discounts for you but if you book through a 3rd party and not direct then we are unable to apply the discount

8/10 不錯哦

Naomi

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly staff comfortable stay
Room was very nice and comfortable recently remodeled and done very well not just slap some new paint and carpet. Everything in the room looked new. Breakfast was good though seating was limited due to construction and remodeling of the Breakfast area. The construction was the only reason I removed a star. You should know what your walking into when you book a room, even if it is to make the place better.
於 2023 年 12 月住了 2 晚
GM 於 2023年12月24日回覆
When you booked your reservation you were sent an auto message informing you of renovations. It explains where we are currently renovating, what has already been renovated, and what is going to be done next. This message sends as soon as you book and is sent to the email provided to Expedia. I am so sorry if you did not see your email but we do notify every guest.

10/10 有夠讚

James

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
GM 於 2023年12月24日回覆
Thank you for the great review! It makes us so happy when a guest has enjoyed their stay with us.

10/10 有夠讚

Jodi

於 2023 年 12 月住了 1 晚
GM 於 2024年1月9日回覆
Thank you for the great review!

10/10 有夠讚

Christie

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice and comfortable
The hotel was very clean and comfortable. I would definitely stay here again . Our view out the window wasn’t great but not a deal breaker.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月20日回覆
Yes the view is not the best but we will be building a privacy fence to block the RV park so that will help. We are glad to hear that you enjoyed your stay.

2/10 很糟糕

Janet

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
DO NOT STAY HERE!
The hotel was being renovated. Our room did not have a coffee pot, but I thought it just hadn't been added yet. Nope, I was charged $150 for stealing it! The manager was no help. I called 50 times and the phone was only picked up twice. Once to say we had to talk to the manager, and once with the manager who said I was the only one in the room, even though there had been trash in the corner. I called corporate and they sided with the manager. I will never stay in an IGH property again!
於 2023 年 12 月住了 1 晚
GM 於 2023年12月15日回覆
I am very sorry about how you are feeling. The room you stayed in was on the low end of first floor and all of the rooms on that end were out of order and being renovated from October 7th until November 28th and only one other guest rented this room before you, With that being said when a guest checks out the head housekeeper goes into the room and does an inspection taking notes checking to see if there are damages, missing items, or if there are things left behind. Then they clean the room and management goes in to do a second inspection. This was done after the guest checked out and done after you checked out. Both the head housekeeper and manager noted that after you checked out the coffee pot was gone. This was not noted on the other guests departure. The guest that rented the room before you was also a regular and stays with us 2 times a week since 2009 and after speaking with him he informed us that there was a coffee pot in the room the morning he left and he used it to make coffee. I am sorry but this is what was the information found during the investigation of the incident.

10/10 有夠讚

Emily

家庭旅遊
喜歡:設施服務
Well really the only reason I see a little dirt is from construction but all in all it’s good.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月15日回覆
We are so glad to hear you enjoyed your stay.

8/10 不錯哦

Travis

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lobby under construction, and front staff just not super welcoming. They were nice but not part of an experience.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月15日回覆
This is disappointing to hear. We usually get great feedback about the staff and I try to teach them that the guest experience is the most important thing and to make sure to give the guests a welcoming feeling. Could you maybe share with me who checked you in?

8/10 不錯哦

Katie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was nice, new construction but walls were paper thin, you could hear every door open and close, people on their phone, etc. Great hot tub and pool. Breakfast was ok.
於 2023 年 12 月住了 2 晚
GM 於 2023年12月5日回覆
We are happy to hear that you enjoyed your stay and sorry that you could hear everything.

10/10 有夠讚

April

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Our stay was excellent. Staff were very helpful and professional. We had an issue with our toilet, but they were quick to fix the issue. Great stay. Breakfast was great. Even though there was construction, we had no noise issues.
於 2023 年 11 月住了 2 晚
GM 於 2023年12月5日回覆
So happy that you enjoyed your stay and that the staff was helpful to you and your needs. We hope you stay with us again soon.

10/10 有夠讚

Sherry

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staff and clean rooms. The indoor pool was wonderful so was the breakfast.
於 2023 年 11 月住了 1 晚
GM 於 2023年11月30日回覆
It makes us so happy to read reviews like this. We are thankful for all of the guests who recognize our hard work and enjoy their stay. We hope you come again.

4/10 不太好

Cheryl

親子旅遊
喜歡:整潔度和住宿環境和硬體
Room was nice and remodeled, but not ready at 4 check-in. Multilple families waiting on their room. First impression when arriving to parking lot was horrifying. Adjacent business looks like a junk yard for old RVs. Not a good first impression. I had hoped it was the remodeling crew, but no.
於 2023 年 11 月住了 2 晚
GM 於 2023年11月29日回覆
a privacy fence is being built to block the RV property from guest view. I am so sorry that you did not enjoy your stay. However October and November are our busiest months of the year and we had over 40 checkouts daily and only 3 housekeepers. Like all other businesses we are struggling to get enough staff. We all work extremely hard and only want to give the guests a great experience so I am sorry you did not have one.

2/10 很糟糕

Kyle

親子旅遊
不喜歡:整潔度、員工素質和設施服務
Tryed to get in contact with a manager at this location for days. Never was able to get in touch with one. Terrible management. I will not revise my feedback. These are the facts!!! Terrible Terrible Terrible Terrible management team
於 2023 年 11 月住了 4 晚
GM 於 2023年11月28日回覆
Not sure what happened but management was on site 7am-6pm management does not work nights. I also did not have any requests to speak to any guests during the last week. You are more than welcome to email or call me if you would like to discuss further. We have a wonderful management team here. I am off on Mondays and was here the entire weekend however like I stated before I go home to my 3 kids and husband at night and leave the hotel by 6pm. My front desk staff did not inform me of any issues that needed attention until this morning when I arrived at 7 my night auditor informed me a guest was upset and came to the front desk in the middle of the night which again I am at home and work 7-6 6 days a week.

8/10 不錯哦

Karen

喜歡:員工素質
The place is being renovated. The breakfast was good... eggs, two different sausages. Keurig in the room. But, my room was on the roadside, and I heard highway traffic all the time. It was so loud I checked to make sure the window wasn't open.
於 2023 年 11 月住了 1 晚
GM 於 2023年11月28日回覆
We are so sorry about the road noise and glad you enjoyed our property.

8/10 不錯哦

Chris

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The family loved the indoor pool and hot tub. Nice little getaway for the family and I.
於 2023 年 11 月住了 2 晚
GM 於 2023年11月24日回覆
We are glad you enjoyed your stay

4/10 不太好

Ryan

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
GM 於 2023年11月21日回覆
I would love more information as to why you did not enjoy your stay. You are welcome to email or call me to discuss further.

2/10 很糟糕

Kyndall

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Construction does
於 2023 年 11 月住了 1 晚
GM 於 2023年11月19日回覆
Yes the renovations are on the first floor as the moment and loud but this is why we have it posted on all websites. I am sorry that you did not enjoy your stay.

8/10 不錯哦

Renee

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The stay was good expect for the heater being to loud. I would stay again
於 2023 年 11 月住了 1 晚
GM 於 2023年11月14日回覆
I am sorry for the noise it is much louder now that we are on the first floor. I am happy to hear that you enjoyed your stay though.

10/10 有夠讚

Traci

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice clean renovated room! Soft sheets! Nice lobby. Only negative was the old campers for sale near the parking lot. Convenient to Western Carolina. I would definitely stay here again.
於 2023 年 11 月住了 1 晚
GM 於 2023年11月5日回覆
Thank you for your kind words and we are building a fence to block the RV's during renovations