Find hotels in Swansea Heads, Newcastle

"Yes the air conditioning was perfect, we cooked on the outside bbq, had everything we needed "

"Always good"

"We stayed at QT Newcastle expecting a premium experience given the price point, but unfortunately it didn’t live up to expectations. The hotel certainly looks stylish and modern, but the experience felt more about appearance than substance. The room itself was an acceptable size and the décor is trendy, but it didn’t fully translate into comfort or practicality. Some finishes already felt worn and the attention to detail was lacking. The in-room offerings also felt surprisingly stingy. For a room booked for two guests there was only one tea bag, no complimentary water, and only one robe provided. These are small things, but at this price level they feel basic and expected. Our arrival experience was also frustrating. We arrived early and were told the room wasn’t ready, which was fine, but reception said they would contact us when it was ready and never did. We had to follow up ourselves. Breakfast was another disappointment. Our rate included breakfast and we were given the opening hours, but what wasn’t disclosed is that the kitchen switches to a very limited menu well before closing (around 1 hour on weekends and 1.5 hours on weekdays). At that point the only option was an egg and bacon roll or vegetarian equivalent, meaning items we had paid for were no longer available. This wasn’t communicated and the response from staff was not particularly apologetic. Overall the stay felt disappointing and not worth the money. There are plenty of better choices in Newcastle."

"Will most definitely be back "

"Short walk to shops and plenty of water views, beach, restaurants and quiet."

"We got upgrade and we had a excellent view a very please nice stay"

"The staff were really excellent and did everything they could to make my stay enjoyable."

"I had given my towel to the cleaners and just wanted a new o"

"Check-in was extremely difficult at this property. I had called in advance to inform them that I would be a late check-in and got told that it was ok and hung up on. When I arrived, the reception had closed and noone was answering the phone number left so I had no information about my room until they called me back. The floor in the room was sticky and there were cockroaches. The bathroom was so tiny that it was hard to be inside and close the door. There was mould around the sink and the shower leaked which had previously damaged the bottom of the door due to water. The air con did not work properly and was loud - probably needed a service. It was also leaking some brownish coloured liquid on the wall. Whilst there is parking on site, there is not enough parking for all the rooms and this is not allocated, meaning that we had to park out on the main road. I would absolutely not stay at this property or recommend. "