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"Check down about 930 staff was very helpful. Hotel was clean room was clean. Bed was outstanding, shower was clean. No complaints."

"Cheap gas station and food mart across the parking lot. Good restaurants nearby."

"Excellent staff and the property is great. Could use a few more amenities."

"My stay at Omni Richmond Hotel was overall a nice experience. The location is great and very convenient for exploring Richmond. The only thing that always confuses me is paying for parking at a hotel I already paid to stay at. Luckily, we found parking across the street for $6 and ended up paying only $12 total instead of $45, which was a win. The elevator was a little scary because it jerked when moving and the doors closed a bit abruptly. Our room itself was nice, but the air conditioning didn’t work as expected. We set it to 69 because we’re both dealing with hot flashes and wanted the room cooler, but it never actually felt that cool. It may be a centralized setting for all rooms, or it simply wasn’t working properly. We didn’t call the front desk since it was late. Even with those issues, every staff interaction I had was lovely, and the customer service was warm and welcoming. We didn’t get a chance to check out the heated pool or other amenities this time, but we would definitely come back for another stay."

"Breakfast was closed. Hotel room itself had flaws, not the most updated."

"Everything. It is top of list in places I'll stay in richmond."

"The hotel is going through a renovation which was not disclosed to us when booking. The resturant and bar were closed. We rode in the "service" elevator 90% of the time. There is tile missing on the floors which is a trip hazard. Construction materials/equipment throughout. Wont go back unless thye reach out to us with an offer to give us another chance to visit when renovationtiosn are complete."

"I will definitely be back to this awesome hotel. The hotel staff was nice, the whirlpool was clean and therapeutic. In addition, the pool was nice, the bed was comfortable, and the breakfast was delicious."

"Good location decent hotel for the price"