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"They did not accommodating to older people with mobility issues. Experience not good. Refuse to give room closer put in room with to much stuff. Bathroom shower sparkier in tub. no hand rail bathtub. Sit on toilet my legs hit the tub no room to move no stable shower head. Had to hold take shower tried to keep from falling."

"This is our second time at the resort and won’t be our last! The staff are so very kind, the food is absolutely delicious, facilities second to none. One of our favourite places on earth!"

"We checked in and checked out the same day. My family and I booked the family suite. There were four of us and one room card was given. Upon going to the room there was water leakage in the hallways, the second sleeping space in the room was in the loft area up the steepest most dangerous stairs I've ever seen, the second bed was just a mattress and it was on the floor, the loft had slanted ceilings making it hard to stand, and the entire room was very hot. We couldn't figure out how to work the air conditioning units, only to go back to the front desk and be told that the single key card had to go into the wall in order for there to be electricity in the room and it had to remain there if you wanted continuous electricity. We weren't told this at check-in. The accommodations weren't what they were implied to be and we were disappointed so we checked out and found other lodging."

"Poor attention to detail and unhelpful staff for our special occasion"

"Room was clean, hot tub was not hot but nice since it was hot outside"

"Great staff, service was really good. Gym is not in good condition other then that everything was great. Didn’t try food, so can’t say. "

"Great 4 pools Large room Very large confortable Kingbed"

"From we arrived you could the quality of The Sands, it's beautifully laid out with manicured lawns, water features and a large fish pond. We had a swim up room which was large, clean and very comfortable, the only downside of the room was that the terrace was in the shade for the majority of the day, if you want one of these rooms request one that has sun most of the day. The site is almost split in two with quieter side that had an adult only pool and family pool with bar, then the other side has a mini water park for the kids with a number slides, fun water play and a lazy river. At breakfast there's a great choice catering to all nationalities and tastes, we didn't eat at the hotel at night but speaking to people who had it sounded very good. The staff are fantastic, always polite and friendly, nothing is to much trouble. Whether you want a family holiday, with plenty to entertain the kids, or a restful time from work or touring Thailand then The Sands is a great choice "

"We had a great stay. Nothing to complain about the hotel. I'd stay here again."