Dear Faisal! Thank you for leaving a review. We appreciate your feedback. We regret to hear about the unpleasant experience at the waterpark, the safety of our guests is of utmost importance to us here at Sosua Ocean Village. We will continue to make improvements. Rest assured we will continue to make improvements to our procedures to ensure that our guests have an unforgettable time. We hope that we can welcome you back to our property and make sure you have a blissful experience.

Buenos días desafortunadamente nuestro sistema de reservaciones tuvo un problema desde la India el cual provocó este inconveniente de que usted reservará algo que no está disponible. Lamentamos los inconvenientes causados esperamos la próxima vez si nos elige darle una experiencia satisfactoria. ¡Un cordial saludo!

Dear Guest, Thank you very much for your recent visit. It was truly a pleasure to serve you; we hope you had a nice stay and that the accommodations and service were to your liking, as complete satisfaction is our goal. We would like to assure you that we take the feedback of our guests seriously. It was a pleasure to have you as our guest. We wish you the best in your business and personal endeavors. Hopefully if you return to the island you consider us as a destination and we look forward to giving you a better experience. Respectfully yours!