Ratings based on 559 Verified Reviews

4.2 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Poole UK

Posted Mar 25, 2020
Excellent care with current coronavirus status. Hand cleansing fluid plentiful, frequent temperature checking & social distancing arranged. Hotel location ideal for Riverside walking. Staff particularly helpful & friendly. Second stay at this hotel, we would not hesitate to stay again. Highly recommended.
Comment from Hotel Management
Mar 30, 2020 by Hotel Manager, Hotel Management
Dear Guest, Thank you for giving us a full score. It is with delight to know that you enjoyed the experience at our hotel. We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel. Yours sincerely Terence Ng Hotel Manager
1 out of 5
by A verified traveler

Posted Mar 20, 2020
Comment from Hotel Management
Mar 23, 2020 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your rating of our hotel. We would like to understand the experience you had and hope you can contact us to share more details. We thank you in advance for your kind help. Yours sincerely Terence Ng Hotel Manager
5 out of 5
by A verified traveler from Canada

Posted Mar 6, 2020
All the staff were extremely helpful and knowledgeable. Our room was excellent, clean, neat, along with a terrific view! We were on our honeymoon and had a special cake and welcome card waiting in the room for us when we arrived. So special. Thank you!!
Comment from Hotel Management
Mar 18, 2020 by Hotel Manager, Hotel Management
Dear Guest, Thank you for giving us a full score. It is with delight to know that you enjoyed the experience at our hotel. We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel. Yours sincerely Terence Ng Hotel Manager
5 out of 5
by A verified traveler

awesome staycay

Posted Feb 16, 2020 on Hotels
Hassle free checkin and checkout. Room was relatively clean. Service at club lounge was great. Overall a pleasant stay!
Comment from Hotel Management
Feb 20, 2020 by General Manager, Hotel Management
Dear Shirley, Thank you for giving us a full score. It is with delight to know that you enjoyed the experience at our hotel. We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel. Yours sincerely Tracy Ng General Manager
4 out of 5
by A verified traveler

Posted Feb 10, 2020 on Hotels
Comment from Hotel Management
Feb 12, 2020 by General Manager, Hotel Management
Dear Asako, Thank you for sharing a wonderful review of our hotel. It made my day to hear that you enjoyed your stay with us. The pleasure will be ours to welcome you back for another memorable stay at the Grand Copthorne Waterfront Hotel. Yours sincerely Tracy Ng General Manager
5 out of 5
by A verified traveler from Australia

Posted Feb 10, 2020
We was for 8 days and we didnt know that we has laundry to use by ourselves we discovered until the 4th day. Lack of information. Otherwise was excellent service. Very clean .
Comment from Hotel Management
Feb 10, 2020 by General Manager, Hotel Management
Dear Rosa, Thank you for giving us a full score. It is with delight to know that you enjoyed the experience at our hotel. We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel. Yours sincerely Tracy Ng General Manager
2 out of 5
by A verified traveler

Posted Feb 5, 2020
Alas, the Grand Copthorne has long lost its grandeur. The initial approach was deceptive; the entrance, check-in desk and staff leads you to believe "not bad," but once I got the key and opened the door to the room, it all changed. First, a moldy smell hits you, then you notice that a half-hearted attempt at refurbishing the room has failed. I returned to the front desk to ask for a different room because I could not tolerate the moldy smell. They were apologetic and upgraded us. That room was a step above the other because it didn't smell. However, the tile around the tub was badly stained. This hotel probably was indeed grand in its day, but now, it desperately needs to be gutted and redone.
Comment from Hotel Management
Feb 6, 2020 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. This is not the service standard the hotel is known for & I will personally look into the issue that you had raised. Once again, I apologise for this experience & hope that you will give us another opportunity to welcome you back in the near future. Yours sincerely Tracy Ng General Manager
5 out of 5
by A verified traveler

First stay in Singapore.

Posted Feb 4, 2020 on Hotels
Beautiful Hotel in a great location!! Great staff that are very helpful! Short cab ride away from several tourists hotspots! Highly recommend this Hotel! It’s first rate 5🌟!!!
Comment from Hotel Management
Feb 5, 2020 by General Manager, Hotel Management
Dear Xavier, Thank you for giving us a full score. It is with delight to know that you enjoyed the experience at our hotel. We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel. Yours sincerely Tracy Ng General Manager
4 out of 5
by A verified traveler

Posted Jan 31, 2020 on Hotels
The hotel staff were friendly and helpful. The restaurant was understaffed and the food average to below average. For example, the cheese and deli platters were always empty. I would stay again but eat elsewhere.
Comment from Hotel Management
Feb 3, 2020 by General Manager, Hotel Management
Dear Guest, Thank you for sharing a review. It made my day to hear that you enjoyed the service excellence from our staff. The pleasure will be ours to welcome you back for another memorable stay at the Grand Copthorne Waterfront Hotel. Yours sincerely Tracy Ng General Manager
3 out of 5
by A verified traveler

disappointing stay...

Posted Jan 30, 2020 on Hotels
This hotel seems a bit dated as far as room comfort goes. Lobby & restaurant appear to ok especially coz of Chinese New Year decor. Food at the buffet breakfast is mediocre with non cooperative unfriendly chefs...esp the Indian guy. Selections could certainty be improved. Plug points in the rooms are badly positioned, poor lighting in the rooms (we has 2 rooms). No kettle plug point near coffee making place so you have to put the kettle on the floor or away elsewhere to boil water. Place needs a make over to even grab a 4*.
Comment from Hotel Management
Jan 31, 2020 by General Manager, Hotel Management
Dear Raghu , Thank you for taking the time to share your feedback. This is not the service standard the hotel is known for & I will personally look into the issue that you had raised. Once again, I apologise for this experience & hope that you will give us another opportunity to welcome you back in the near future. Yours sincerely Tracy Ng General Manager