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新加坡聖淘沙索菲特度假村及水療中心的評分

5 out of 5
新加坡聖淘沙索菲特度假村及水療中心
2 Bukit Manis Road, Sentosa Island, Singapore

評論

8.4

非常好

10 分，有夠讚；1000 則評論中有 474 則" "
8 分，不錯哦；1000 則評論中有 318 則" "
6 分，一般般；1000 則評論中有 118 則" "
4 分，不太好；1000 則評論中有 52 則" "
2 分，很糟糕；1000 則評論中有 38 則" "

8.6/10

整潔度

8.4/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Wing Lam

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Nice staff
於 2023 年 9 月住了 1 晚
Sofitel Singapore Sentosa Resort & Spa 於 2023年9月12日回覆
Bonjour Wing Lam,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for making our day and for going out of your way to connect with us through this review on Expedia.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Matthew LeesbourneDirector of Quality Assurance

10/10 有夠讚

Edwin

於 2023 年 5 月住了 1 晚
Sofitel Singapore Sentosa Resort & Spa 於 2023年5月18日回覆
Bonjour Edwin,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for taking the time to leave us with this fantastic review.Our ambassadors look forward to having you again soon.Warm regards,Robert GauerGeneral Manager

10/10 有夠讚

Manfred

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 2 月住了 2 晚

10/10 有夠讚

CHIH YUN

喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 9 月住了 2 晚

8/10 不錯哦

Wu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 3 晚
Piotr Kupiec General Manager 於 2019年8月21日回覆
Bonjour Guest! Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! We are absolutely thrilled to read that you have scored maximum points for the overall experience from the arrival to your farewell. It is a great pleasure to know that our guests were really enjoying your stay with us and I am so delighted to learn that our exceptional service is the reason for your magnifique experience in our resort. I will make sure that your kind words will be shared with all the team to further inspire them. Thank you again for sharing your experience, and we are looking forward to welcoming you back for another flawless experience. Sincerely yours, Piotr Kupiec General Manager

8/10 不錯哦

Anna，Hk

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
環境優美，令人心身舒暢。 交通方面，要在聖淘沙Beach站，轉B車免費巴士，大約15分鐘左右到。酒店有免費巴士到聖聖沙多個景點，終站到怡豐城。 清潔度都可以。 早餐很好，新鮮美味。
於 2019 年 7 月住了 2 晚
Piotr Kupiec 於 2019年8月27日回覆
Bonjour Ms. Anna, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! We are absolutely thrilled to read that you have scored maximum points for the overall experience from the arrival to your farewell. It is a great pleasure to know that our guests were really enjoying your stay with us and I am so delighted to learn that our exceptional service is the reason for your magnifique experience in our resort. I will make sure that your kind words will be shared with all the team to further inspire them. Thank you again for sharing your experience, and we are looking forward to welcoming you back for another flawless experience. Sincerely yours, Piotr Kupiec General Manager

8/10 不錯哦

真實旅客

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff , especially breakfast area, are attentive. Breakfast is good with a lot of choices. However the location is a bit far away from the main area in Sentosa and either you’ll have to wait for shuttle bus (every 30 mins) or take a cab. Also the shuttle bus service is only between vivo city and hotel. While you can ask the driver to let you get off at the waterfront station, there is no shuttle to go back at the same place.
於 2019 年 7 月住了 1 晚
Piotr Kupiec General Manager 於 2019年8月21日回覆
Bonjour Guest, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! We are absolutely thrilled to read that you have scored maximum points for the overall experience from the arrival to your farewell. It is a great pleasure to know that our guests were really enjoying your stay with us and I am so delighted to learn that our exceptional service is the reason for your magnifique experience in our resort. I will make sure that your kind words will be shared with all the team to further inspire them. Thank you again for sharing your experience, and we are looking forward to welcoming you back for another flawless experience. Sincerely yours, Piotr Kupiec General Manager

6/10 一般般

Daniel，HK

親子旅遊
喜歡：員工素質
早餐豐富，有鮮榨果汁，生果多選擇。游泳池有2.5m深，pool side 除飲品外還可order食物，並且內地人比較少。酒店有免費車到Vivo City同resort world。
於 2019 年 6 月住了 3 晚
GR 於 2019年8月6日回覆
Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Farah Dinah GR team

10/10 有夠讚

Billy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
賓至如歸
由入住到退房皆很順利。服務人員態度親切，有賓至如歸的感覺
於 2019 年 6 月住了 5 晚

10/10 有夠讚

Wen-Jin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 3 晚

10/10 有夠讚

WEI CHUN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
她完美到我不知道該再說什麼了
她完美到我不知道該再說什麼了，優雅的環境、美味醉人的法式下午茶，被寵愛的服務，這一切真是太美好了。 特別要提音樂盒下午茶的巧克力蝴蝶，通常吃到的都是很硬的巧克力糖粉所做，但這裡的是用高級純巧克力做的調溫巧克力，因此因為戶外溫度的關係，它會慢慢地張開它的羽翅
於 2019 年 3 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly staff, breakfast with a lot of choices, provided an accessible room as requested. However，the room decor is a bit dated
於 2018 年 11 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 2 晚

8/10 不錯哦

fai chi

非常好
環境清幽怡人，十分滿意
於 2018 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
於 2018 年 8 月住了 2 晚

8/10 不錯哦

David Tai Wai

喜歡：整潔度、員工素質和住宿環境和硬體
The rollaway bed was uncomfortable. In the first day, the TV was set to "audio off" and "brightness zero" by the previous tenant. It made the TV look like there was no signal. The coffee machine and the fridge sat inside a big piece of furniture housing. It has a big, heavy cover which is supported by a pair of hydraulic jacks. They did not function in our first day. The cover fell down like a guillotine after holding for about five minutes. It happened three times and we had to call the repairman.
於 2018 年 8 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good hotel with quiet environment and excellent swimming pool!
GED 於 2018年5月28日回覆
Bonjour, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Sheeva Richard Guest Experience Director

8/10 不錯哦

真實旅客

不喜歡：整潔度
One of the front desk staff did not provide straight forward answer to a simple questions, giving me an impression that she was trying to hide something.
於 2018 年 2 月住了 4 晚

10/10 有夠讚

Po-Hsun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 11 月住了 4 晚
GM 於 2018年1月27日回覆
Bonjour, Thank you very much for you amazing review in regards of your recent stay in our beautiful resort! We are thrilled to know that you had a great time while staying with us. We do look forward to welcome you back in the near future! Warmest regards, Piotr Kupiec General Manager

6/10 一般般

Wong

喜歡：整潔度、住宿環境和硬體和客房舒適度
Good facilities. Staffs not anticipate.
I like the environment and facilities. But generally, the staffs are not well trained and not anticipated. Have bad experience with their service teams in SPA. However, I respect their bell boy team who are sincere and welcome. Recommend their senior bell boys teams to train their other staffs.
於 2017 年 12 月住了 2 晚
GED 於 2018年1月13日回覆
Bonjour, Thank you very much for your feedback. I am saddened to know that you had unpleasant experience and we do apologise for the inconvenience caused. Rest assured that your concerns has been addressed to relevant department to avoid similar thing from happening again. Once again, we thank you very much for your feedback and it is our hope to welcome you back in the near future. Best regards, Sheeva Richard Guest Experience Director

8/10 不錯哦

Siu yung

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 1 晚

10/10 有夠讚

Winnie，香港

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
遠離Resort World of Sentosa (名勝世界)，令你有舒適悠閒的假期。
酒店環境寧靜、舒服，很有度假的感覺。我們在網上訂購酒店房，顯示是一張King size大床，兩張單人床，原本以為是在同一房內放置3張床，想不到是給了我們相連房(兩間房)，兩個孩子(9歲、14歲)開心到不得了，因他們有自己的空間，又可選自己喜歡的電視節目。 房間清潔、開揚。每天大約下午5:30會送來小點，有朱古力、cookies、cake，好美味，份量雖不多，但這貼心安排，很值得一讚！ 此外，酒店內隨處可見孔雀，我們經常見到孔雀開屏，而且牠們也不怕人，可以在走廊與你並行。酒店內設有腳Spa，你放雙腳在池內，數十條小魚努力地清潔你雙腳，最重要是免費的。酒店早餐款式多，味道好，值得一嚐！ 酒店有免費來回shuttle bus 去 Vivocity，20分鐘車程(不入名勝世界)，很快捷、方便。如要去名勝世界，也可乘搭此shuttle bus，5分鐘車程，不過只有去程，沒有回程。如要由名勝世界返回酒店，可選擇搭的士(S$8.2)、搭sentosa express(免費)去beach station，之後搭Bus B(免費)回酒店、或到beach station後步行回酒店(20-25分鐘)，所以去名勝世界方便，但回程就有點轉折。 酒店內有泳池，可是較小，且較深，所以仔仔游了一次，就不游了。 可能不是近名勝世界，所以沒有那麼多華人，通常多是外國人。
於 2017 年 10 月住了 4 晚
GM 於 2017年10月31日回覆
Bonjour,, We are absolutely thrilled to read that you have scored maximum points for the overall experience from the arrival to your farewell. It is a great pleasure to know that our guests were really enjoying your stay with us and I am so delighted to learn that our exceptional service is the reason of your magnifique experience in our resort. I will make sure that your kind words will be shared to all team to further inspire them. We do look forward to welcome you back in the near future. Warmest regards, Piotr Kupiec General Manager

10/10 有夠讚

Amy，Taipei, Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Decent and very relaxed Hotel
Near Tanjong beach, very relaxing resort hotel. Employees are all very nice and polite. Room is bigger than I expected, good place to stay in Sentosa.
於 2017 年 10 月住了 3 晚
GM 於 2017年10月31日回覆
Bonjour, It is always great pleasure to read such a heartfelt review from guests who enjoyed their recent stay at our resort. I am truly delighted to know that you were enjoying your stay with us and surely I will share your feedback to our team to motivate them even more. Once again thank you very much for your review, and we do look forward to welcome you back for another magnfique experience in our beautiful resort. Warmest regards, Piotr Kupiec General Manager

10/10 有夠讚

Yuk Fan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 9 月住了 2 晚
Hotel Manager 於 2017年10月7日回覆
Bonjour, Thank you very much for your great review! I am so delighted to learn that you were enjoying your stay in our beautiful resort. Once again thank you for staying with us and we do look forward to welcome you back in the near future. Warmest regards, Piotr Kupiec General Manager

6/10 一般般

真實旅客

喜歡：整潔度
不喜歡：住宿環境和硬體
Hotel room was rather gloomy/insufficient lighting, in the room was too cold on the first night, security chain on our door was broken, we asked the maintenance/ front desk to check for us but got no response. Maintenance could be better for just a 2 year old hotel. However the surroundings and environment is nice, especially the pool.
於 2017 年 9 月住了 3 晚
General Manager 於 2017年9月13日回覆
Bonjour! Thank you for sharing your feedback. We appreciate and most importantly take note of the issues you have kindly highlighted. With that being said, I am looking forward to welcome and better serve you again in the near future. Best regards, Piotr Kupiec (General Manager)

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful luxury resort.
We stayed 2 nights and wished we could stay bit longer. Comfortably luxury resort in peaceful setting. The kids liked peacocks in the resort.
於 2017 年 8 月住了 2 晚
Hotel Manager 於 2017年8月24日回覆
Bonjour! Thank you for your feedback. We appreciate it very much especially that you kids are enjoying themselves tremendously. I so much looking forward to welcome you and your family back again soon. Best regards, Piotr Kupiec (General Manager)

6/10 一般般

真實旅客

喜歡：員工素質和客房舒適度
Advantage is the hotel have a relaxing envirnoment and quite close to the beach, around 10 min walking distance. Disadvantages are quite far away from resort world, if u want to go out for dinner and need to take taxi back to hotel, it takes min 30 min to wait taxi. Also cleanliness is only fair, have little small ants in the rooms.
於 2017 年 7 月住了 4 晚
General Manager 於 2017年7月29日回覆
Bonjour! Thank you for taking your time to share with us your feedback. We appreciate it and most importantly it shows that you care. We take feedback seriously thus, the issue you have kindly highlighted has been shared and the necessary review and follow-up will be made. I am confident that in spite of this, with your understanding we can have the opportunity to welcome and better serve you again in the near future. Best regards, Piotr Kupiec General Manager

6/10 一般般

真實旅客

喜歡：員工素質
普普通通
價錢不便宜，但環境一般，十分之多螞蟻，洗手間亦有。只得一間酒店餐廳，食物選擇不多，去VIVO CITY的巴士不多，下次不會再入住。泳池亦不大。
Hotel Manager 於 2017年4月7日回覆
Bonjour! 谢谢您与我们分享您的意见。因造成您的不便，请接受我们最诚挚的道歉。我们正在采取措施，以防止类似事件再次发生。 我们要再次重申,我们对索菲特高品质服务的承诺。我们期待着您的再次光临，并保证您一定会留下深刻的回忆！ Best Regards, Piotr Kupiec General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
空間寬敞，環境高雅
這是島上較低密度的旅店，園林佔地甚廣，旅客自由享用。任何旅店都有可能遇上小孩哭鬧，今次在Sofitel沒有；但早上的寧靜度，還是有可能被響亮的孔雀啼聲影響。是的，是孔雀。這旅店以孔雀自由閒逛著名，園內住了不少孔雀，牠們的活動範圍並沒有受限，會歩行至你房間外。我住兩晚，每朝破曉，都被響亮的孔雀啼聲「叫醒」。
近在咫尺
General Manager 於 2017年2月14日回覆
Bonjour! 感谢您与我们分享您的意见。我们期待您将来的来临！Best regards, Piotr Kupiec (General Manager)

10/10 有夠讚

TAI-YUAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
適合心靈沈浸的優質飯店
非常棒，很安靜 但是部份中國住客太吵，較無禮儀
General Manager 於 2017年2月14日回覆
Bonjour! 感谢您与我们分享您的意见。我们期待您将来的来临！Best regards, Piotr Kupiec (General Manager)

6/10 一般般

Suki，Tsui

不喜歡：整潔度和客房舒適度
It's my second time in this hotel, however i found it more disappointed than my last visit. In the room there are cigarettes mark on my towels and ropes. TV were not working. Guest shower room next to restaurant, shower is not working as well. everything seems lack of maintaince.
General Manager 於 2017年2月10日回覆
Bonjour! Thank you for sharing your feedback with us. We appreciate it and most importantly we take note of the issues you have kindly highlighted. We sincerely apologise for the lapse and the inconvenience caused. It is truly regrettable and we will rectify it immediately. Nonetheless, we hope that we can have the opportunity to welcome you and better serve you again in the near future. Best regards, Piotr Kupiec (General Manager)

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location and good services
Good location, free shuttle to resorts world and plentiful breakfast
General Manager 於 2017年1月4日回覆
Bonjour! Thank you for taking your time to share with us your feedback. We are indeed grateful and excited that you love our Hotel. We cannot wait to welcome you back soon. With very best regards, Frederik Deman (General Manager)

10/10 有夠讚

Theresa，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful Setting
The resort is beautiful with peacocks roaming free around during the day. The restaurants are located near the pool and daybeds which was great for a nap after a delicious meal. There is even a fish pedicue around. The staff are exceptional and went the extra miles. When asked for a bandage during check out and the reception didn't have one around, one of the staff ran up after we left for the shuttle bus and offered his own. We also got picked up by the hotel buggy after a walk to the beach and not realising it was a long way back. There are shuttles to Universal Studio, Vivo City and Orchard Road. Bus no. 3 also stops at the hotel entrance. Transportation was completely taken care of. Highly recommended!
General Manager 於 2016年12月27日回覆
Bonjour! What a pleasure to receive your feedback. Thank you for sharing it with us. I am delighted that you had a wonderful stay and we are looking forward to see you back again - soon! With very best regards, Frederik Deman (General Manager).

6/10 一般般

Jackie，New York

喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
The staff were friendly and helpful and particular
Beautiful resort with a great pool and a convenient location. Stylish decor with a bit of a French twist on resort elegance. A personal favorite was Le Bar Pavilion area. A great place to relax regardless of the weather. The high tea is definitely worth checking out. The food was beautiful and the presentation just stunning.
General Manager 於 2016年11月17日回覆
Bonjour! Thank you for taking your time to share your feedback on us. We appreciate it. It will be most useful if you could share with us what we can do better to grand us the highest ratings from you. Having said that, we look forward to welcome you back here again in the near future. With very best regards, Frederik Deman (General Manager)

8/10 不錯哦

vvyc，Hong Kong

喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful and relaxing place
Overall is good. Only the air conditioner is too cool in my room. They have repaired for 2 times but no change.
General Manager 於 2016年10月13日回覆
Bonjour! Thank you for sharing your experience with us. We apologise for the inconvenience nonetheless, I am glad that the overall was good. Please do come again as we look forward to better serve you again. With very best regards, Frederik Deman (General Manager)

6/10 一般般

Andy，Hk

對不起！不會再次入住了。因為這次也是本人第三次來埾淘沙玩，也是第一次住一間沒有露台，沒有景觀的所謂Resorts and Spa 五星級酒店套房，價錢還要3千多港元一晚。由酒店去海灘還要行一段路，加上海灘什麼設施也沒有，(太陽傘，椅子都沒有)，也沒以前漂亮和乾淨。更離譜的是每天早上有酒店員工按門鈴，問要不要洗衣服，讓我們每晚也要記得按不要騷擾的提示。
General Manager 於 2016年9月6日回覆
Bonjour! 谢谢您与我们分享您的意见。因造成您的不便，请接受我们最诚挚的道歉。我们正在采取措施，以防止类似事件再次发生。 我们要再次重申,我们对索菲特高品质服务的承诺。我们期待着您的再次光临，并保证您一定会留下深刻的回忆！ With very best regards, Frederik Deman General Manager

10/10 有夠讚

Kelly，香港

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很好的酒店
酒店free shuttle bus to Vicocity很方便，很舒服。泳池和Kwee Keen的員工服務一流，值得再去。
General Manager 於 2016年10月24日回覆
Bonjour! Thank you for sharing your feedback with us. We look forward to welcome you again soon! With very best regards, Frederik Deman (General Manager)

8/10 不錯哦

Ling

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店很舒適，員工親切。交通有點不方便。
酒店很舒適，員工親切，但交通不方便。Shuttle bus只有由Vivo City出發去酒店，每半小時一班，錯過了就要再等。如想坐公巴就只有no.3，十多個站很久。
General Manager 於 2016年10月24日回覆
Bonjour! Thank you for sharing your feedback with us. We look forward to welcome you again soon! With very best regards, Frederik Deman (General Manager)

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很不錯的酒店
環境寧靜、地方乾淨，並有免費穿梭巴往Resorts World Sentosa 和 Vivo City，頗為方便
General Manager 於 2016年8月29日回覆
Bonjour! Thank you for your feedback. We truly appreciate and take not of your comments. Nonetheless, we are excited to welcome and see you here again soon! 谢谢 With very best regards, Frederik Deman General Manager

10/10 有夠讚

belle，ke

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很舒適，游泳池跟海灘good, 房間設備高級，住起來舒適 床很舒服☺️ 推薦全家人旅遊一起享受 交通算便利 15分鐘一班接ㄆㄛˇ車
Bonjour! 感谢您与我们分享您的意见。我们期待您将来的来临! With very best regards, Frederik Deman (General Manager)

8/10 不錯哦

Koji，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
優閒舒適的酒店
酒店十分優雅舒適, 每天也可與大自然及孔雀為伴, 很適合喜歡悠閒寧靜的旅客及小朋友. 乘坐酒店免費巴士到名勝世界只需8分鐘車程, 到Vivo City也只是十多分鐘, 很方便的一個選擇. 唯每天執房的職員一天較一天馬虎, 例如沒有添置咖啡奶、沒有更換浴袍等, 希望這點可以改善. 另要多謝這幾天在酒店門前迎賓的一位男職員, 他的笑容很自然, 服務也很主動, 例如主動詢問我們去哪裡,然後為我們作介紹、主動協助我們拍合照等, 非常不錯. 還有酒店預早為我們準備的節日佈置及生日旦糕等, 多謝您們為我們添上一個難忘的快樂體驗.
節日紀念佈置
與孔雀共進早餐
客房外景
Bonjour! 感谢您与我们分享您的意见。我们期待您将来的来临! With very best regards, Frederik Deman (General Manager)

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great for couples and families for a relaxing stay
The hotel is well decorated and has a relaxing and cozy ambience. The room is reasonably spacious and comfy. The breakfast buffet comes with a good variety of dishes. Overall speaking we're very satisfied with our stay.
General Manager 於 2016年8月4日回覆
Bonjour! It was a pleasure to host you and thank you for sharing your wonderful experience with us. We truly appreciates it and looking forward to welcome you back again soon. With very best regards, Frederik Deman General Manager

10/10 有夠讚

Jackson，hong kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent resort experience
It was great to stay in this resort! My partner love it and will come again!
General Manager 於 2016年7月13日回覆
Bonjour! Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a wonderful stay with us. With that being said, we are excited to welcome you back again. With very best regards, Frederik Deman (General Manager)

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
酒店不錯
酒店不錯，住得舒服 There're peacocks everywhere in the hotel. It was nice. And get some small snacks from hotel every night.
General Manager 於 2016年7月13日回覆
Bonjour! Thank you for sharing your feedback with us. We appreciate and are very happy that you enjoy your stay with us. We look forward to welcome you back again - soon! With very best regards, Frederik Deman (General Manager)

8/10 不錯哦

kat，taipei

喜歡：員工素質和住宿環境和硬體
遠離吵雜的好飯店
服務人員親切，住房舒適，餐飲很可口。泳池看起來很棒，可惜這次沒時間享用。唯一不便的地方是：沒有標準的twin room, 兩張單人床是並列的。勉強分開也只有約10公分。另外要注意shuttle bus 只在Vivocity 定時接送，在universal studio 接送只有事先要求才有停。若錯過vivacity 最晚回飯店的班次，可搭Taxi,約8-9新幣，但有些Taxi 不願進Santosa. 另外，要記好在哪兒等Shuttle bus. Vivacity 這棟百貨公司的出入口很多。
General Manager 於 2016年6月14日回覆
Bonjour! 感谢您与我们分享您的意见。我们期待您将来的来临！ With very best regards, Frederik Deman General Manager

10/10 有夠讚

張小木，台灣

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
渡假放空的好選擇
是一個渡假放空的好地方， 房間樸實的設計很有渡假的休閒感，房內所有的設備樣樣展現細微的貼心。 以及有提供接駁巴士的服務，非常方便要去新加坡市區的旅人。 有機會再到新加坡 我還是會選擇百富。
Hotel Manager 於 2016年6月4日回覆
Bonjour! Thank you so much for the review. On behalf of the hotel, we appreciate it very much and am excited to welcome you back here again - soon! With very best regards, Frederik Deman (Hotel Manager)

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Great facilities but poor service
Hotel facitilities were great but the check in service was the worst I had ever met. Staying there for wedding anniversary but half day was ruined for their prolonged check in. My wife is pregnant and totally exhausted for her to stay in lobby waiting for 3 hours without any assistance.
Hotel Manager 於 2016年5月9日回覆
Bonjour! I appreciate your comments regarding your stay with us. I will definitely share it to all especially the Front Office team. We do sincerely apologize for the inconvenience caused. We take note and I will personally make sure that this will not happened again. Thank you again for sharing. I am optimistic that despite some unfortunate shortfall, I can still look forward to better serve you again and make your next stay a Magnifique one. With very best regards, Frederik Deman (Hotel Manager)

10/10 有夠讚

WUXU，合肥

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很好的酒店
非常好的一次休闲之旅，巴厘式的新酒店，有孔雀来回走孩子很喜欢，早餐也很好很安静酒店景色很好。唯一是需要中转去名胜世界，回程会有点浪费时间。其他一切完美
Hotel Manager 於 2016年2月24日回覆
Bonjour! 感谢您与我们分享您的意见。我们期待您将来的来临！ Frederik Deman Hotel Manager