Find Resorts & Hotels with Spas in Shepton Mallet

"While the room itself provided a comfortable bed, the rest of my stay was marred by poor service and hygiene concerns. Most notably, the bathroom had a persistent smell of sewage which made the environment very unpleasant. The bar area appears to be significantly understaffed and poorly managed. On one evening, I waited 20 minutes for a drink while the lone barmaid was clearly distressed by the volume of orders; despite her requesting help, none was provided. On a separate occasion, the staff behind the bar appeared completely untrained and lacked basic knowledge of service. It was disappointing to see hardworking staff left unsupported and guests left waiting."

"Great location for what we needed. Clean, comfortable and spacious room. On site parking a huge help although parking spots very tight."

"We stayed in the main house as I had read poor reviews for the lodges. Our room overlooked the river and mill wheel which was lovely. The room was clean and tidy but the bathroom was a little dated."

"Helpful staff. Very early check in facilitated. Nice clean rooms"

"Brilliant "

"Really excellent service in delightful hotel . Bath is a fascinating city and the hotel is easy walking distance from all the historical must sees and excellent range of restaurants ."

"Hotel condition and location really good however both being in our seventies, with two full sized suitcases, we were really surprised and seriously disappointed to have been given a half landing room having to lug our suitcases up and down six-seven stairs by ourselves!! Checkin clerk didn’t seem aware or concerned. "

"Stayed for an awards evening as we were sponsoring the event. Credit where it’s due—the event itself was well run and organised. Unfortunately, the hotel completely let it down. The room was genuinely one of the worst I’ve stayed in. The bathroom was in a poor state: mould present, rusty taps and fittings, enamel missing from the bath, and a cracked mirror. The walls were dirty, the carpet was worn bare in places, and even the bins looked battered and unclean. The issues weren’t limited to the room. Public toilets were in similarly poor condition, with wobbly taps and broken door handles, and the lift was out of order. On top of that, it was noisy at night, making it hard to get a decent sleep. To add to the frustration, the shower curtain clung to you while showering, and the bath handle had been fixed to the wall in a way that made it unusable. On a positive note, the air conditioning worked well and the bed was comfortable—but unfortunately, that’s about where the positives end. "

"very good location for exploring Bath. Quiet at night. room spacious and had everything we needed. Complimentary fresh cookie at reception was a nice touch. Breakfasts good. All staff very friendly and helpful"